Telephony Support Analyst

Michael Page International (Canada); Canada; Remote; CAD 97,000 - 101,000; Full time

Benefits offered by this job

10% performance bonus

3 weeks vacation leave

5 sick days and 10 flex days

4% RSP matching

Health and dental benefits after 3 mo

Job summary

Michael Page International (Canada) is seeking a Senior Operational Technology Analyst to manage and support OT systems across a multi-site environment in Mississauga. You will collaborate with internal teams, troubleshoot issues, and lead technology projects to ensure reliability and efficiency.

The role requires strong OT expertise, problem-solving skills, and proactive engagement with emerging technologies.

Qualifications

• Strong technical expertise in operational technology systems.
• Proven ability to troubleshoot and resolve system issues effectively.
• Experience in managing technology projects and ensuring timely delivery.
• Excellent collaboration and communication with internal teams and stakeholders.
• Proactive approach to staying informed about emerging technologies.

Responsibilities

• Manage and support operational technology systems to ensure reliability and performance.
• Collaborate with internal teams to develop and implement technology solutions that align with business needs.
• Monitor system performance and troubleshoot issues to minimize disruptions.
• Provide technical expertise and guidance to team members and stakeholders.
• Contribute to the planning and execution of technology-related projects.
• Maintain documentation and ensure compliance with company policies and standards.
• Stay updated on emerging technologies and recommend improvements to enhance system efficiency.
• Coordinate with vendors and external partners as needed to support technology initiatives.

Skills

OT systems

Troubleshooting

Project management

Collaboration & communication

Emerging technologies

Job description

• Enterprise-scale operational technology across a large multi-site environment.
• Gain exposure to modern telecom, security, and life-safety technologies

About Our Client

A company in the property industry located in Mississauga.

Job Description

• Manage and support operational technology systems to ensure reliability and performance.
• Collaborate with internal teams to develop and implement technology solutions that align with business needs.
• Monitor system performance and troubleshoot issues to minimize disruptions.
• Provide technical expertise and guidance to team members and stakeholders.
• Contribute to the planning and execution of technology-related projects.
• Maintain documentation and ensure compliance with company policies and standards.
• Stay updated on emerging technologies and recommend improvements to enhance system efficiency.
• Coordinate with vendors and external partners as needed to support technology initiatives.

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

The Successful Applicant

A successful Senior Operational Technology Analyst should have:

• Strong technical expertise in operational technology systems.
• Proven ability to troubleshoot and resolve system issues effectively.
• Excellent collaboration and communication skills to work with internal teams and stakeholders.
• A proactive approach to staying informed about emerging technologies.
• Experience in managing technology projects and ensuring timely delivery.

What's on Offer

• Competitive salary ranging from $96,600 to $100,900 CAD.
• 10% performance bonus.
• 3 weeks of vacation leave.
• 5 sick days and 10 flex days annually.
• 4% RSP matching program.
• Comprehensive health and dental benefits after 3 months.