Telephone Operator

Choose Richmond; Richmond; On-site; CAD 42,000 - 62,000; Full time

Job summary

Choose Richmond in Richmond RCMP Detachment seeks a receptionist to operate a central multi-line telephone, handling public inquiries and messages with calm professionalism. You will support several RCMP sections by providing accurate information and documenting basic records using Excel and Word.

Required is a Grade 12 with relevant courses and related office experience; RCMP Enhanced Security Clearance is a condition of employment.

Qualifications

• Completion of grade 12 with relevant courses and sound related office experience.
• Equivalent combination of training and experience may be considered.
• Experience in a busy office environment.
• Ability to obtain RCMP Enhanced Security Clearance.

Responsibilities

• Takes messages and provides general information to the public.
• Provides information in a prompt, accurate and courteous manner.
• Responding to telephone calls in a law enforcement setting.
• Answering inquiries by phone, email, VMAIL & CPIC and in person.
• Prepare and maintain non-complex records using Excel & Word.
• Train relief operators.

Skills

Multi-line phone system

Public/customer service

Oral and written communication

Training relief operators

Time management / multitasking

Calm under pressure

Language skills

Education

Grade 12 with relevant courses

Tools

CPIC

LEIP

PROS

PRIME

REDMS

Microsoft Excel

Microsoft Word

Job description

Overview

This position involves routine repetitive work in operating a central multi-line telephone serving various sections of municipal RCMP Detachment. The essential responsibility is the efficient operation of the multi-line telephone requiring good knowledge of RCMP federal, provincial and municipal department functions.

Examples of key responsibilities include, but are not limited to:

• Takes messages and provides general information to the public.
• Provides information in a prompt, accurate and courteous manner.
• Responding to telephone calls in a law enforcement setting.

Knowledge, Skills & Abilities:

• Sound knowledge of standard multi-line telephone operations as well as the functions of various RCMP sections, external clients and officials.
• Ability to operate a multi-line telephone system calmly and effectively at times under heavy load conditions.
• Ability to deal courteously and effectively with the public.
• Ability to answer a variety of internal and external inquiries orally and in writing through the telephone, email, VMAIL & CPIC and in person.
• Ability to understand, follow and relay messages and instructions.
• Ability to prepare and maintain non-complex records using Microsoft Excel & Microsoft Word.
• Ability to train and instruct relief operators.
• Ability to use CPIC, LEIP, PROS, and PRIME software programs.
• Ability to use REDMS or a similar records management system.
• Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.
• Ability to obtain and maintain an RCMP Enhanced Security Clearance.
• Proficiency in another language would be considered an asset.

Qualifications and Experience:

Completion of grade 12 supplemented by courses relevant to the position plus sound related experience in a busy office environment. An equivalent combination of training and experience may be considered.