PO-TCO-02 EXPERIENCED POLICE DISPATCHER

Employment and Social Development Canada; Fredericton; On-site; CAD 72,000 - 88,000; Full time

Job summary

Employment and Social Development Canada seeks 9-1-1 Police Dispatchers in Fredericton to prioritize and process calls, coordinating with police, fire, and ambulance services to keep communities safe. You will be the first link in the emergency chain, handling call taking and dispatch duties as required.

Applicants must hold a secondary school diploma, complete a Canadian Police Call-Taking and Dispatching Training Program, and demonstrate significant experience as a 9-1-1 dispatcher within the

Qualifications

• Secondary school diploma or equivalent education/experience.
• Must complete the Canadian Police Call-Taking and Dispatching Training Program.
• Significant experience as a 9-1-1 dispatcher in the last five years.

Responsibilities

• Call taking: answer emergency and non-emergency calls from the public and agencies.
• Dispatching: direct police officers to locations or events to ensure safety.

Skills

Call taking

Dispatching

Emergency response

Communication

Education

Secondary school diploma

Canadian Police Call-Taking and Dispatching Training Program

Job description

Selection process number
26-RCM-EA-X-J-FRED-OCC-148428

Salary
$72,282 to $87,946

Level
PO-TCO-02-LES-TO-02

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties 9-1-1 Police Dispatchers receive and process emergency and non-emergency calls from the public, Fire Departments, Ambulance Service and other first responder agencies such as Search and Rescue. Their role is to quickly prioritize, and accurately process calls to ensure police and public safety, resulting in safer communities. A 9-1-1 Police Dispatcher has two primary roles:

• Call Taking: Answering calls from the public
• Dispatching: Directing police officers to respond to a specific location or event

As the “first” of the first responders, 9-1-1 Police Dispatchers serve as a critical link between citizens and the emergency help they require. They are the lifeline between people in critical and sometimes dangerous situations and the help they need

Intent of the process
\"The immediate need is to create a pool of qualified candidates to staff temporary and/or permanent positions, (including term, acting appointments and assignments). This pool may also be used to staff similar positions, with various language and security requirements.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Conditions of employment

Reliability Status security clearance - of the RCMP.All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process, which includes reference checks and an interview wherein questions may include (but are not limited to) previous employment, on-line activities, credit checks, alcohol and/or drug use.

• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs

You need (essential for the job)

Your application must clearly explain how you meet the following

A secondary school diploma, or an acceptable combination of education, training and/or experience.Note: Applicants from other police agencies (not police officers) who have experience call-taking and dispatching and who have completed a training program, will be required to pass the RCMP core training exams within the first 300 hours, to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives.

Successful completion of a Canadian Police Call-Taking and Dispatching Training Program in Canada.

Significant* experience as a 9-1-1 police dispatcher.*Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of two years within the last five years.

Applied / assessed at a later date

Language requirements (essential for the job)

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

• A cover letter-Which clearly outlines how you meet each of the screening qualifications, (i.e. education, essential experience and asset qualifications)

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.