Switchboard Operator

Humber River Health; Toronto; On-site; CAD 39,000 - 41,000; Part time

Job summary

Humber River Health is hiring a part-time Telecommunications Assistant at the Wilson site to support patient and staff communication. You will handle high-volume calls, page clinicians, and coordinate on-call staff under hospital protocol.

Strong interpersonal skills, attendance, and privacy compliance are essential. Experience with Avaya, PETALMD, and Meditech is preferred; bilingual ability is an asset.

Qualifications

• Excellent interpersonal and communication skills are essential.
• Positive attendance and reliability are required.
• Experience with Avaya phone systems and hospital environments is preferred.
• Customer service and telephone handling experience are necessary.
• Typing speed of 40 WPM and MS Office skills are expected.
• Knowledge of privacy regulations is important.

Responsibilities

• Handle high-volume inbound/outbound calls efficiently.
• Page staff and physicians as needed and coordinate with departments.
• Locate physicians and on-call staff quickly following protocols.
• Assist with orientation and training of new telecom staff.

Skills

Excellent interpersonal skills

Excellent communication skills

Positive attendance record

Customer service experience

Typing speed 40 WPM

MS Office proficiency

Privacy knowledge

Bilingual asset

Education

High school diploma or equivalent

Tools

Avaya phone system

PETALMD software

Meditech

Job description

Position Profile

Humber River Health. Tomorrow's Healthcare, Today.

Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.

Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.

These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.

This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.

Employment Status: Part-timeHours of Work: Available to work all rotating shifts(Days, Evenings, Nights & Weekends)Location: Wilson siteLabour Group: Teamsters ClericalReporting Relationship: Manager, TelecommunicationsHourly Rate: $28.072-- $29.070

Position Responsibilities:

• Process very high volume of incoming and outgoing calls including assistance with patient inquiry quickly and as efficiently as possible.
• Process and assist on outgoing calls and page all support staff and /or Physicians as required.
• Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.
• Providebatteries for Physicians, and signing out of spare pagers.
• Assist with orientation and training of new telecommunication staff.

Qualifications:

• Excellent interpersonal and communication skills required
• A positive attendance record required
• Previous experience onAvaya phone system and console in a health care / hospital environment
• Demonstrated customer service and telephone skills required, one year experience preferred.
• High school graduate or equivalent.
• Good organizational and problem solving skills required, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledgeable and compliant of new privacy legislation.
• Knowledge of a second language an asset.
• Good keyboarding skills, with minimum typing speed of 40 WPM. Computer proficiency in Microsoft Office Suite.
• Knowledge of PETALMD software.
• Meditech experience an asset.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. Wesupport employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognizethat diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health