Telecommunicator

St. Joe's; Hamilton; Hybrid; CAD 4,067,000 - 4,419,000; Part time

Job summary

St. Joe's Charlton Campus in Hamilton Downtown is seeking a part-time Telecommunicator to support 24-7 switchboard and paging services, handling calls, paging, and emergency lines.

The role requires Grade 12, at least 6 months switchboard experience, proficiency with Windows MS Office, and strong customer service. You will maintain on-call rosters, monitor alarms, and assist information desk while upholding confidentiality.

Qualifications

• Grade 12 education or equivalent required.
• Minimum of 6 months related experience in switchboard, preferably in healthcare.
• Proficiency with Windows based systems (MS Office) and a PC-based directory/paging system.
• Typing 35 wpm; clerical testing may be required.
• Strong customer service and interpersonal skills; ability to work in a fast-paced environment.

Responsibilities

• Answer main hospital internal and external telephone lines and emergency lines.
• Process calls accurately and courteously and refer as needed.
• Maintain on-call schedules and information desk inquiries.
• Operate paging equipment and overhead announcements per policy.
• Monitor fire panels, gas/building alarms, and security systems.
• Provide administrative support and assist with clerical duties as assigned.

Skills

Switchboard operations

Customer service

Typing 35 wpm

Interpersonal skills

MS Office familiarity

Education

Grade 12 education or equivalent

Tools

Windows-based systems (Outlook Word Excel)

Job description

## TelecommunicatorApply: Charlton Campus (Hamilton Downtown): Part time: Posted Yesterday: End Date: September 23, 2026 (6 days left to apply): JR02030**Position Details****Job Number:**JR02030**Department:**Telecommunications and Information Desk**This position may be scheduled at any of the following sites:**Charlton Campus (Hamilton Downtown)**Job Type:**Regular, Part time**Contract Duration: (If applicable)**0 months**Number of Positions:**1**Union:**CUPE Local 786**Hourly Rate (Min / Max):**$29.52 - $32.08**Schedule****Work Days:**Holidays, Monday to Sunday, Weekends**Time of Day:**Afternoons, Days, Evenings, Nights**Shift:**Hours - 4, Hours - 7.5, Various Rotating **Shift Start: (If applicable)**AM 07:00, AM 08:00, AM 09:00, AM 10:00, PM 13:00, PM 15:00, PM 17:00, PM 23:00 **Reason for Posting:**Posting is for a role with an existing vacancy**Application Dates****Opening Date:**2026-09-15**Closing Date:**2026-09-22**Job Description****Position Summary:** The Telecommunications Department a vital service operates 24-7 providing essential communication links in a timely professional and efficient manner to both internal and external clients through switchboard and paging services in accordance with departmental and hospital procedures. The Telecommunicators process calls and pages; initiate/respond to codes; dispatch security and porters; monitor fire panels gas and building alarms and security systems; distribute pagers keys and on-call rooms; process incoming telephone trouble calls; support information desk inquires; maintain daily schedule rosters for all on-call disciplines and other clerical duties as assigned. **Qualifications:** • Grade 12 education or equivalent required • Minimum of 6 months related experience working in a switchboard preferably in a healthcare setting • Proven knowledge of switchboard and locating tools and processes • Knowledge and skills using computers including Windows based systems at a intermediate level: MS Office (Outlook Word Excel) internet and intranet searches • Proficiency in keyboarding typing 35 wpm (subject to testing) • Clerical testing may be required as part of the selection process • Knowledge and familiarity with hospital terminology services personnel and processes is preferred • Emergency Responders course would be considered a strong asset • Excellent interpersonal and customer service skills with proven success in assisting others in a team environment • Comfortable using a Public Address system (making overhead announcements with clear pronunciation) • Well-developed organizational skills with the ability to work independently in a fast-paced environment and prioritize tasks appropriately • Proven strong work performance and attendance record are essential • Ability to maintain composure while performing multiple tasks **Responsibilities:** • Maintains confidentiality and release of information in accordance with hospital policy at all times • Answer main hospital internal and external telephone lines and emergency lines • Efficiently process calls in an accurate and courteous manner • Answer inquiries of callers in accordance with hospital policy giving accurate information or referring calls using a PC based directory and paging system • Maintains a positive image of the Hospital in telephone and personal communication with patients vendors staff visitors and external callers • Operates paging equipment: pagers overhead announcements for routine and emergency requests according to department and hospital policies and procedures • Page healthcare providers and key hospital personnel as per hospital policy in a timely manner • Monitors fire panels gas and building alarms and security systems • Supports directing and responding to inquiries at the Information Desk • Maintains accurate documentation and record of daily activities • Update on-call schedules used for locating hospital staff • Performs all duties related to connecting and disconnecting patient phone service as required • Helps staff members regarding voicemail and telephone features teleconferencing processing incoming trouble calls • Distributing keys and pagers and assigning on-call rooms to authorized staff • Performs equipment testing exercises and assists with fire drills and fire bell testing reporting malfunctions accordingly • Participates in the orientation and training of new employees • Reviews and commits to applicable departmental and hospital policies and procedures • Performing basic clerical functions for department as needed monitors On-Call Schedule Inbox • Provides administrative support for departmental activities and other duties as assigned by the Manager/Supervisor