Admin Support 9 - CIMRAC & PAAU ADMIN

St. Joe's; Hamilton; Hybrid; CAD 41,000 - 44,000; Part time

Job summary

St. Joe's Hamilton is seeking an Administrative Support 9 to provide clerical support to the C-IMRAC and PAAU teams at West 5th Campus. You will interact with patients and families, schedule clinics, manage charts, and handle front-desk duties in a fast-paced health care environment.

The role requires a post-secondary diploma in medical office administration, a medical terminology certificate, and 2–3 years’ health care experience. Proficiency with EPIC, Outlook, and MS Office is essential.

Qualifications

• Post-secondary diploma/certificate in medical office administration or equivalent.
• Medical terminology certificate.
• 2-3 years' experience in a health care environment.
• Experience in a rapid assessment clinic is an asset.
• Proficient with EPIC (Dovetale), Outlook and Web access.
• Intermediate MS Word and MS Excel skills.
• Excellent communication and tact in person and by telephone.
• Strong organization and ability to manage multiple tasks.
• Compassionate, patient-centered approach.
• Excellent grammar, spelling and punctuation with strong report writing.

Responsibilities

• Registers patients and enters demographics into EPIC and Office 365.
• Assembles daily patient charts and processes time-sensitive bookings.
• Provides reception duties and handles calls and inquiries.
• Manages physician/nursing orders, lab reports and test results.
• Maintains unit statistics and produces various reports.
• Provides administrative support: correspondence, mail, faxes, emails.
• Books conference rooms and coordinates meetings.
• Schedules clinics for learners and maintains bookings.
• Assists with other unit activities as assigned by Manager.

Skills

Communication skills

Interpersonal skills

Organization skills

Multitasking

Attention to detail

Education

Medical office administration diploma/certificate

Medical terminology certificate

Tools

EPIC (Dovetale)

Outlook

Web access

Microsoft Word

Microsoft Excel

Office 365 / Teams

Job description

## Admin Support 9 - CIMRAC & PAAU ADMINApply: West 5th Campus (Hamilton Mountain): Part time: Posted Today: End Date: September 25, 2026 (7 days left to apply): JR02050**Position Details****Job Number:**JR02050**Department:**PAAU Administration Staff**This position may be scheduled at any of the following sites:**West 5th Campus (Hamilton Mountain)**Job Type:**Temporary (Fixed Term), Part time**Contract Duration: (If applicable)**15 months**Number of Positions:**1**Union:**CUPE Local 786**Hourly Rate (Min / Max):**$29.52 - $32.08**Schedule****Work Days:**Monday to Friday**Time of Day:**Days**Shift:**Hours - 7.5 **Shift Start: (If applicable)**AM 07:00, AM 07:30 **Reason for Posting:**Posting is for a role with an existing vacancy**Application Dates****Opening Date:**2026-09-17**Closing Date:**2026-09-24**Job Description****Position Summary** This position provides clerical support to the Community Internal Medicine Rapid Access Clinic (C-IMRAC) and Pre-Admission Assessment Unit (PAAU), working in collaboration with multidisciplinary team of nurses, physicians and allied health. The incumbent interacts directly with patients and their families as well as hospital departments.**Qualifications** • Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience • Medical terminology certificate • Minimum 2-3 years' experience in a health care environment • Previous experience in a rapid assessment clinic is an asset • Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness, Respect, Teamwork and Collaboration • Previous experience with EPIC (Dovetale), Outlook and Web access • Intermediate level in MS Word, MS Excel, Spelling • Ability to communicate effectively and tactfully, both in person and by telephone • Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations • Essential to demonstrate compassion and understanding with patients and their families in all interactions • Strong organization skills, with ability to set own priorities and work with minimal supervision • Excellence in grammar, spelling, and punctuation, together with report writing skills**Responsibilities** • Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: EPIC (Dovetale), Office 365 Microsoft, Teams • Assembles patient charts for each day, ensuring all pertinent patient information is included with the ability to process same day and time sensitive patient bookings • Provides reception duties as required by handling all incoming phone calls and enquiries to C-IMRAC and PAAU in an efficient and courteous manner • Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, diagnostic test results, appointment sheets • Maintains unit statistics and produces various reports, patient profiles • Provides administrative support in typing routine correspondence sorts/distributes mail, faxes and emails, books conference rooms and coordinates meetings • Schedules and maintains clinics for medical learners, organizes and updates patient charts, collects patient demographics and monitors clinic bookings • Assists with other unit activities as assigned by Manager