Telecommunications Operator, Telecommunications

IWK Health; Halifax; On-site; CAD 32,000 - 34,000; Part time

Job summary

IWK Health in Halifax, Nova Scotia, invites applications for a part-time Telecommunications Operator. This role supports the health system’s voice communications, processing calls promptly and courteously according to policy.

Hours cover varied shifts including days, evenings, nights, weekends and holidays. Candidates need a high school diploma, strong customer service and typing skills, and comfort with Microsoft Office; bilingual abilities are an asset.

Qualifications

• High School Diploma or GED required.
• Previous experience in a similar role preferred.
• Previous experience in a customer service or call centre role required.
• Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates).
• Demonstrated customer service and communication skills required.
• Keyboarding skills minimum of 40 wpm required, 60 wpm is preferred (testing may be conducted on shortlisted candidates).
• Proven team player with excellent interpersonal skills required.
• Demonstrated ability to respectfully work with a variety of inter-professional team members required.
• High degree of initiative, diligence, attention to detail, and self-discipline/focus.
• Commitment to continual learning and willing to share knowledge and support the development of co-workers.
• Demonstrated commitment to Family Centred Care required.
• Excellent multi-tasking, organizational and prioritization skills required.
• Competency in other languages considered an asset

Responsibilities

• Process calls promptly and courteously according to policy.
• Handle varied shifts across days, evenings, nights, weekends and holidays.
• Collaborate with inter-professional team members to support Family Centred Care.
• Maintain accuracy in documentation and multitask across responsibilities.

Skills

Customer Service

Communication

Typing 40 wpm

Education

High School Diploma

Tools

Microsoft Office

Job description

• Company : IWK Health


• Req ID: 226459


• Department/Program: Telecommunications , Digital and Client Services


• Location: Halifax


• Type of Employment: Permanent Hourly PT ( 40% FTE) x 1 position(s)


• Start Date: 09/28/2026


• Union Status: NSGEU Off&Cler , Admin Professionals Bargaining Unit


• Compensation: $ 23.3519 - $ 25.3918 /hour


• Closing Date: 24-Sep-26 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reposting to the Manager of Information Technology, the Telecommunications Operator ensures that all calls received through the IWK Health’s voice communications systems are processed promptly, efficiently and courteously according to IWK Health policy.

Hours of Work

Varied shifts based on 24 hour department coverage. Must be available for all shifts, days, evenings, nights, and weekends including municipal, provincial and national holidays. Schedules are subject to change based on operational requirements.

Your Qualifications

• High School Diploma or GED required


• Previous experience in a similar role preferred


• Previous experience in a customer service or call centre role required


• Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)


• Demonstrated customer service and communication skills required


• Keyboarding skills minimum of 40 wpm required, 60 wpm is preferred (testing may be conducted on shortlisted candidates)


• Proven team player with excellent interpersonal skills required


• Demonstrated ability to respectfully work with a variety of inter-professional team members required


• High degree of initiative, diligence, attention to detail, and self-discipline/focus


• Commitment to continual learning and willing to share knowledge and support the development of co-workers


• Demonstrated commitment to Family Centred Care required


• Excellent multi-tasking, organizational and prioritization skills required


• Competency in other languages considered an asset

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.