Telecommunications Operator 2

Surrey Police Service; Surrey; On-site; CAD 56,000 - 66,000; Full time

Benefits offered by this job

Health & Dental

Pension Plan

Disability coverage

Vacation entitlements

Professional development

Family assistance

Job summary

Surrey Police Service (SPS) invites applications for a Regular Full-Time Telecommunications Operator 2 to join the Operational Communications Centre. The role handles diverse, time‑sensitive duties including dispatch, call‑taking, and information messaging, with independence under limited supervision.

The base schedule is 37.5 hours per week, with shifts including holidays and weekends. SPS emphasizes wellness, development and a supportive workplace culture.

Qualifications

• Completion of Grade 12.
• 12 months related training and experience in police telecommunications dispatch and complaint taking equipment.
• Accurate typing speed of 45 wpm.
• Equivalent combination of education and experience may be considered.
• Ability to work rotating shifts, including holidays and weekends.
• Must obtain and maintain police clearance and RCMP Reliability Status.

Responsibilities

• Responds to varied calls including 911 and non-emergency calls, prioritises and evaluates.
• Takes reports and enters detailed information quickly.
• Provides critical information to staff, the public and agencies.
• Dispatches calls for police response to appropriate personnel.
• Monitors status and location of police units and liaises with officers.
• Completes forms, reports and records for calls and dispatch.
• Responds to inquiries from other police agencies.
• May attend court to give evidence.
• Maintains CPIC data entry, modifications and retrieval.
• Trains and assists other employees as required.

Skills

Dispatching

Typing 45 wpm

Communication skills

Shift work

Education

Grade 12

Tools

CPIC

CAD

Prime

Job description

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW:

Surrey Police Service (SPS) has an exciting opportunity for a Regular Full-Time Telecommunications Operator 2 to join SPS’s Operational Communications Centre (OCC). Reporting to the OCC Shift Manager, this position is responsible for a wide variety of critical telecommunications duties within the SPS OCC. The incumbent will handle a number of complex, time sensitive duties in various functional areas including but not limited to dispatch, call‑taking, info radio and info messaging centre. The incumbent will exercise independence of judgment and work under limited supervision.

Schedule / Hours of Work

The anticipated schedule for the base full‑time position is 37.5 hours per week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Responds to varied calls such as complaints, emergency 911 and non‑emergency calls, and general inquiries. Accurately evaluates incoming calls and prioritises calls.
• Takes reports and enters detailed accurate information within time constraints.
• Provides critical information with speed and accuracy to staff, the public and other agencies.
• Dispatches calls for police response to appropriate police personnel including additional units to assist on calls as required.
• Assesses the situation, identifies other agencies that may be required for the event, and contacts the agencies directly.
• Monitors the status and location of police units and liaises closely with police officers in the CSOC.
• Completes forms, reports and records pertaining to incoming calls, dispatch functions performed, and to information received from police officers.
• Responds to requests for information from police units by using CPIC, CAD, Prime and other information sources.
• May be required to attend court to give evidence.
• Performs CPIC maintenance including data entry, modifications, information removal and retrieval.
• Replies to inquiries from other police agencies.
• Drafts messages relating to warrants or CPIC hits and sends them to appropriate agencies.
• Maintains comprehensive file records per various file management requirements.
• Maintains general upkeep and cleaning of equipment and workstation.
• Trains and assists other employees as required.
• Performs related duties as required.

QUALIFICATIONS

• Completion of Grade 12.
• Minimum of twelve (12) months related training and experience in the use and operation of police telecommunications dispatch and complaint taking equipment and information systems and a demonstrated competence in dispatching.
• Accurate typing speed of 45 wpm.
• An equivalent combination of education and experience may be considered.
• The ability to work rotating shifts, including holidays and weekends.
• All applicants must obtain and maintain the required police clearance throughout their employment with SPS. This role also requires RCMP Reliability Status (security clearance).

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also receive short‑term and long‑term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and support from a dedicated Employee Services team offering personal and family assistance. With a strong focus on well‑being, career growth and work‑life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – Eligible regular part‑time employees who work a minimum of 21 hours per week qualify for the above‑mentioned benefits. Leave‑related benefits—including vacation, sick leave, bereavement leave and retirement/severance allowance—will be prorated based on the employee’s average hours worked.

• This is a unionised position, represented by CUPE 402.
• The salary range is $40.53/hour – $47.68/hour (pay grade 24D) based on June 1 market adjustment.

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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive and respected profile.