Telecom Engineer

Prime Healthcare; Ontario; On-site; USD 85,000 - 161,000; Full time

Job summary

An established industry player is seeking a skilled telecommunications expert to manage and enhance their Avaya systems. In this pivotal role, you will oversee telecom projects, ensuring optimal performance of PBX systems while translating user needs into effective solutions. You will be instrumental in developing telephony roadmaps, conducting root cause analysis, and maintaining robust documentation. This position offers a competitive salary and comprehensive benefits, making it an exciting opportunity for professionals eager to make a significant impact in a dynamic healthcare environment.

Benefits

Paid time off

401K

Medical coverage

Dental coverage

Vision coverage

Tuition reimbursement

Voluntary benefits

Qualifications

• 7+ years of experience in telecommunications with a Bachelor's degree.
• Strong hands-on experience with Avaya PBX systems and VoIP technologies.

Responsibilities

• Manage telecom projects and monitor PBX system performance.
• Coordinate telecom processes and assist in user communication solutions.

Skills

Avaya Communication Manager

System Manager

Session Manager

PBX system performance monitoring

Telecom project management

VoIP technologies

Telephony roadmaps development

Root cause analysis

Education

Bachelor's degree in Telecommunications

Equivalent experience

Tools

Avaya PBX systems

Voicemail systems

Contact center solutions

Job description

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Operating 45 hospitals and over 300 outpatient locations across 14 states, it provides more than 2.6 million patient visits annually. With nearly 50,000 employees and physicians, Prime Healthcare is a leading health system. Fourteen of its hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. The organization is actively seeking new members to join its corporate team.

Prime Healthcare is an equal employment opportunity employer. We prohibit discrimination and harassment based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other protected category under applicable laws. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

Responsibilities

This role requires expert-level experience with Avaya Communication Manager (CM), System Manager, and Session Manager. Responsibilities include managing all functions for CPE Telecom projects such as executing service moves, adds, changes, and disconnections. You will coordinate telecom processes, monitor PBX system performance, and assist in translating user needs into effective communication solutions. Additional duties include correcting PBX alarms, replacing malfunctioning equipment, developing upgrade plans, supporting budget and emergency planning, installing hardware/software, setting up user accounts, performing preventive maintenance, and maintaining relationships with service providers.

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Qualifications

Required qualifications:

• Bachelor's degree or equivalent with seven (7) years of experience in telecommunications.
• Strong knowledge of system design and hands-on experience with Avaya PBX systems (s87xx and LSP series) and gateways.
• Experience with enterprise contact center solutions, including PBX/ACD call routing and workflow management.
• Experience in scoping, planning, analysis, design, development, implementation, and support of PBX systems.
• Support MAC activities for in-house systems.
• Engineering and administration of voicemail systems, call center applications, VDNs, and Vectors.
• Experience with Avaya VoIP technologies across enterprise locations.
• Manage backups for telecom systems and troubleshoot advanced issues.
• Coordinate provisioning of voice, services, and technologies.
• Administer MUX devices and PBX functions (e.g., ARS, Call Routing).
• Strong security knowledge to prevent toll fraud and breaches.
• Develop telephony roadmaps and maintain system documentation.
• Participate in on-call rotations and incident investigations, perform root cause analysis.
• Create and update policies, procedures, and technical documentation.
• Ability to work independently on tasks and projects.

Preferred qualifications include Avaya technical certifications and training in network design and management.

Prime Healthcare offers competitive compensation and benefits, including paid time off, 401K, medical/dental/vision coverage, tuition reimbursement, and voluntary benefits. The estimated annual compensation range for this role is $85,841.60 to $160,680.00, depending on experience, education, and credentials.