Telecom Billing Ops Lead — ITIL & Analytics

TechDigital Group; Calgary; On-site; USD 49,871 - 78,369; Full time

Job summary

An established industry player is seeking a Telecom Billing Operations expert to provide support for telecommunications systems. This role involves performing billing analysis, troubleshooting incidents, and ensuring compliance with defined SLA parameters. The ideal candidate will have extensive experience in telecom billing, strong analytical skills, and the ability to communicate effectively with clients. Join a dynamic team where your contributions will enhance operational efficiency and drive continuous improvement in service delivery. If you are ready to take on a challenging role that offers growth and development, this opportunity is perfect for you.

Qualifications

• 8-10 years in Telecom Billing Operations with strong analytical and troubleshooting skills.
• Proficient in VMS/Basic, SQL/PL SQL, and ITIL processes.

Responsibilities

• Provide operational support for telecom systems and perform billing analysis.
• Triage events and maintain documentation in line with corporate strategy.

Skills

Telecom Billing Operations

VMS/Basic

SQL/PL SQL

Unix

Windows/IIS

ITIL

Analytical Skills

Troubleshooting Skills

Client Communication

Monitoring Tools (Splunk, AppDynamics)

Tools

Service Now

Monitoring Tools

Job description

An established industry player is seeking a Telecom Billing Operations expert to provide support for telecommunications systems. This role involves performing billing analysis, troubleshooting incidents, and ensuring compliance with defined SLA parameters. The ideal candidate will have extensive experience in telecom billing, strong analytical skills, and the ability to communicate effectively with clients. Join a dynamic team where your contributions will enhance operational efficiency and drive continuous improvement in service delivery. If you are ready to take on a challenging role that offers growth and development, this opportunity is perfect for you.