Billing Analyst

NextGenEnergyJobs; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

Metergy is hiring for Billing Operations in Toronto, Ontario. The role focuses on processing invoices, ensuring accurate resident bills, and setting up new accounts for billing and settlements. You will resolve exceptions, streamline processes, and improve customer experience while supporting related teams.

Ideal candidates have a degree or certificate, 2+ years in billing ops, SQL basics, and advanced Excel skills. Strong communication and adaptability are essential in a fast-paced environment.

Qualifications

• University degree or Business Admin cert or related experience; new grads welcome.
• Minimum 2 years in Billing Operations preferred.
• Basic knowledge of SQL required.
• Advanced Microsoft Excel skills: pivots, VLOOKUP, IF statements.
• Oracle CC&B knowledge is a plus.
• Excellent communication and interpersonal skills.
• Self-motivated, adaptable and able to work under pressure.

Responsibilities

• Process invoices within SLA, ensuring high quality.
• Ensure resident bills are accurate and billed on cycles.
• Set up new accounts for Billing & Settlements, including fees/credits.
• Resolve exceptions and identify process improvements.
• Streamline billing processes to reduce errors and increase efficiency.
• Investigate billing discrepancies and coordinate with departments.
• Make recommendations and test changes to billing controls.
• Handle client escalations and improve customer experience.
• Provide training and support on billing procedures and systems.

Skills

Billing operations

SQL

Excel

Communication

Education

University degree or Business Administration certificate

Tools

Oracle CC&B

Job description

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.

Responsibilities

• Processing Invoices within the established SLA’s while maintaining a high quality standard.
• Ensuring resident bills are accurate and generated in accordance to the established bill cycles.
• Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
• Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
• Identify opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations.
• Investigate and resolve billing discrepancies. Collaborate with relevant departments to address issues promptly.
• Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
• Handling client escalations while proactively seeking ways to help improve customer experience.
• Performing other duties in the Billing operations department as assigned.
• Provide training and support to internal teams on billing procedures, systems, and best practices

Requirements

• University Degree or Business Administration Certificate or related equivalent experience - New Grads welcome!
• Minimum 2-year experience in Billing Operations preferred
• Basic knowledge of SQL is required.
• Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & if statements)
• Oracle CC&B system knowledge is an asset.
• Excellent communication and interpersonal skills.
• Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
• Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
• Flexible to work extended hours as needed
• Must be flexible to work on multiple tasks while working with challenging deadlines.