Remote Billing & Sales Specialist - Growth & Service

Connex Telecommunications Inc.; Canada; Remote; CAD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits after 6 months

Dental benefits after 6 months

Vision benefits after 6 months

Career advancement

Job summary

DependableIT is seeking Billing and Sales Representatives who will handle inbound calls from Internet, Digital Phone and Cable TV subscribers to resolve billing issues while identifying opportunities to upsell or bundle services. Roles require user-friendly problem solving, strong communication, and a drive to improve customer outcomes.

The position offers work-from-home flexibility with rotating schedules; candidates should have at least 1 year of customer service experience and be comfortable

Qualifications

• Minimum 1 year of customer service experience preferred.
• Ability to receive and implement ongoing feedback / coaching.
• Excellent interpersonal phone etiquette and communication skills.
• Comfortable with technology and Windows-based systems.
• Ability to work from home with discipline and reliability.

Responsibilities

• Provide exceptional customer service and problem solving by responding to inbound calls.
• Assist in billing calls - resolve billing issues and clarify charges on accounts.
• Identify sales opportunities and push for sales on billing calls.
• Ability to work from home.
• Be an active listener with empathy in a non-scripted environment.
• Resolve customer inquiries in a fast-paced, high-volume setting.
• Multitask using Windows apps to verify information and resolve issues.
• Achieve targets for call time, accuracy, quality and customer satisfaction.

Skills

Customer Service

Sales

Phone Support

De-escalation

Tools

Windows

Typing

Job description

DependableIT is seeking Billing and Sales Representatives who will handle inbound calls from Internet, Digital Phone and Cable TV subscribers to resolve billing issues while identifying opportunities to upsell or bundle services. Roles require user-friendly problem solving, strong communication, and a drive to improve customer outcomes.

The position offers work-from-home flexibility with rotating schedules; candidates should have at least 1 year of customer service experience and be comfortable