Tele-Interviewer - REMOTE (Full Time)

Dynacare; Brampton; Remote; CAD 23,000 - 33,000; Full time

Job summary

Dynacare in Brampton, ON is seeking a Tele-Interviewer to conduct thorough telephone interviews with insurance applicants from a remote home-based setup. The role includes inbound and outbound calls, accurate documentation, and adherence to questionnaire protocols.

The position is permanent, full-time (37.5h), with paid training and a hourly rate of $20.25. Flexibility Tuesday to Friday evenings and Saturday shifts, with benefits eligibility and a strong focus on customer service and medical

Qualifications

• College diploma in a relevant field (e.g., Health Sciences) or post-secondary education.
• Minimum of 1 year of experience in customer service.
• Experience in high-volume call centre environment where manual call transcription was required.
• Other languages an asset.
• Knowledge of medical terminology an asset.

Responsibilities

• Complete professional, thorough telephone interviews with clients of insurance providers.
• Conduct inbound and outbound calls to address applicant needs and schedule interviews.
• Ensure the questionnaire is followed verbatim and maintain excellent customer service.
• Document applicant responses accurately and proofread for typos and spelling errors.
• Submit completed questionnaires in a timely fashion after each call.
• Collaborate with the team to meet quality assurance and productivity goals.
• Perform follow-up calls as required and respond to call-outs via Teams.

Skills

Customer service

Call center experience

Medical terminology

Multilingual support

Education

College diploma in a relevant field

Job description

Description

Position at Dynacare

Tele-Interviewer - Work from Home & Paid Training!

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Tele-Interviewer

The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time, and taking inbound calls from, or making outbound calls to, insurance applicants to complete or schedule a tele-interview. The interviewer will be responsible for the thorough and accurate collection and documentation of details about an applicants’ lifestyle and medical history via telephone interview using various questionnaires. In this role the tele-interviewer is expected to collaborate with the team to ensure all scheduled appointments for the day are honored, and all inbound/ outbound calls are handled. A customer service focus and excellence is expected in all customer interactions.

Status:

Permanent, Full-time (37.5h)

Hours of Work:

Tuesday to Friday 1PM to 9 PM or 2pm to 10pm EST and Saturday 9am to 5pm EST.

Employment Type:

Full-Time (benefits eligible)

Location:

Brampton, ON

Workstyle:

100% remote

Internal Deadline Application Date:

Thursday June 11th , at 5 PM EST

Why Dynacare Is An Amazing Place For YOU

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU Will Make a Difference

• Complete professional, thorough, and precise telephone interviews with clients of insurance providers.
• Continuous development of interviewing skills through cross training on different Insurance companies and their respective questionnaires and applying performance success feedback from quality audits.
• Complete all scheduled appointments for the day within the allotted time, ensuring questionnaire is followed verbatim, and excellent customer service has been maintained throughout the interaction.
• Ensure quality throughout the applicant interview with a focus on documenting applicant responses and transcribing the details of the call free of typos and spelling errors.
• Submit completed questionnaires in a timely fashion upon completing the applicant call.
• Work collaboratively with the team to meet quality assurance and productivity goals.
• Conduct follow-up calls with clients as required.
• Receive inbound applicant calls and conduct outbound calls to address applicant needs (inquiries, appointment scheduling ad hoc interviews).
• Exercise call control and use of supportive, respectful communication techniques when receiving calls of a sensitive nature and in resolving concerns raised by the applicant.
• Respond to any call outs for help via Teams channels.

What YOU Bring To The Role

• College diploma in a relevant field (e.g., Health Sciences) or post-secondary education
• Minimum of 1 year of experience in customer service
• Experience in high volume call centre environment where manual call transcription was required
• Other languages an asset
• Knowledge of medical terminology an asset

Technical Skills

• Demonstrated proficiency with Word, Excel, Outlook and Teams at an intermediate level
• Must enjoy learning continuously
• Experience in a medical work environment an asset

Social Process Skills

• High level of interpersonal skills required to succeed in a collaborative working environment
• Ability to work in a fast-pace, sometimes stressful environment
• Demonstrated ability to self-manage and prioritize in a result driven and time sensitive function
• Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
• Demonstrated Customer Centric approach and puts the customer first on all decisions, by using respect, patience, attentive listening and compassion
• Demonstrated interest in medical field or health sciences
• Proven problem-solving skills

Working Conditions

• Remote position
• 85% of the day will consist of phone work

Hourly rate :$20.25 per hour

At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.