Tele-Interviewer

Dynacare; Brampton; Remote; CAD 26,000 - 30,000; Part time

Benefits offered by this job

Health benefits program

RRSP match

Employee stock purchase program

Job summary

Dynacare is hiring a Tele-Interviewer to work from home in a part-time capacity in Brampton, ON. You will conduct tele-interviews with insurance applicants, gather lifestyle and medical history, and ensure accurate documentation.

The role requires strong customer service and the ability to work evenings and Saturdays in EST. Benefits include a comprehensive benefits program, RRSP matching, and an employee stock purchase plan.

Qualifications

• College diploma in a relevant field (health sciences preferred).
• Minimum 1 year of customer service experience.
• Experience in high-volume call centre environments preferred.
• Knowledge of medical terminology is an asset.

Responsibilities

• Conduct professional telephone interviews with insurance applicants.
• Collect and document lifestyle and medical history details accurately.
• Schedule and complete all appointments while maintaining quality and customer service.
• Transcribe call details accurately and submit questionnaires on time.
• Collaborate with team to meet QA and productivity goals.
• Handle follow-up calls as needed and respond to inquiries.

Skills

Customer service

Call centre

Bilingual asset (any other languages)

Medical terminology knowledge

Education

College diploma in a relevant field

Tools

Word

Excel

Outlook

Teams

Job description

Position at Dynacare

Tele-Interviewer - Work from Home & Paid Training!

Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Description

The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time, and taking inbound calls from, or making outbound calls to, insurance applicants to complete or schedule a tele-interview. The interviewer will be responsible for the thorough and accurate collection and documentation of details about an applicants’ lifestyle and medical history via telephone interview using various questionnaires. In this role the tele-interviewer is expected to collaborate with the team to ensure all scheduled appointments for the day are honored, and all inbound/ outbound calls are handled. A customer service focus and excellence is expected in all customer interactions

Status

Permanent, Part time (20 to under 25 hours weekly)

Hours of Work

Weeknights (Evenings EST) & Saturday 9 AM-5 PM EST

Employment Type

Permanent (benefits eligible)

Location

Brampton, ON

Workstyle

100% remote

Deadline for Internal Applicants

Thursday October 1, 2026 at 5 PM EST

Why Dynacare Is An Amazing Place For YOU

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU Will Make a Difference

• Complete professional, thorough, and precise telephone interviews with clients of insurance providers.
• Continuous development of interviewing skills through cross training on different Insurance companies and their respective questionnaires and applying performance success feedback from quality audits.
• Complete all scheduled appointments for the day within the allotted time, ensuring questionnaire is followed verbatim, and excellent customer service has been maintained throughout the interaction.
• Ensure quality throughout the applicant interview with a focus on documenting applicant responses and transcribing the details of the call free of typos and spelling errors.
• Submit completed questionnaires in a timely fashion upon completing the applicant call.
• Work collaboratively with the team to meet quality assurance and productivity goals.
• Conduct follow-up calls with clients as required.
• Receive inbound applicant calls and conduct outbound calls to address applicant needs (inquiries, appointment scheduling ad hoc interviews).
• Exercise call control and use of supportive, respectful communication techniques when receiving calls of a sensitive nature and in resolving concerns raised by the applicant.
• Respond to any call outs for help via Teams channels.

What YOU Bring To The Role

• College diploma in a relevant field (e.g., Health Sciences) or post-secondary education
• Minimum of 1 year of experience in customer service
• Experience in high volume call centre environment where manual call transcription was required
• Other languages an asset
• Knowledge of medical terminology an asset

Technical Skills

• Demonstrated proficiency with Word, Excel, Outlook and Teams at an intermediate level
• Must enjoy learning continuously
• Experience in a medical work environment an asset

Social Process Skills

• High level of interpersonal skills required to succeed in a collaborative working environment
• Ability to work in a fast-pace, sometimes stressful environment
• Demonstrated ability to self-manage and prioritize in a result driven and time sensitive function
• Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
• Demonstrated Customer Centric approach and puts the customer first on all decisions, by using respect, patience, attentive listening and compassion
• Demonstrated interest in medical field or health sciences
• Proven problem-solving skills

Working Conditions

• Remote position
• 85% of the day will consist of phone work

Hourly rate : $20.25 per hour

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.