Technology Lead, Enterprise Platforms & Operation(Director)

tmx; Toronto; Hybrid; CAD 140,000 - 145,000; Full time

Job summary

TMX seeks a Technology Lead for Enterprise Platforms and Operations to own the modernization of our digital workplace. You will bridge technical teams with executive partners to enable scalable, ROI-driven platforms and tools.

Based in Toronto with 2-3 days in the office, you will oversee Google Workspace, ServiceNow, and broader enterprise apps while driving AI-enabled improvements and cost optimization across SaaS offerings.

Qualifications

• Bachelor's degree or higher in a related field (MBA preferred).
• 10+ years in IT operations or workplace tech leadership.
• 5+ years of people management for software/ platform teams.
• Proven track record with Google Workspace, ServiceNow ITSM/ITOM, and ERP environments.
• Strong web architecture, API integration, and agile product workflows.
• Experience integrating emerging AI tools into enterprise suites.
• Budget oversight, vendor mgmt, and executive stakeholder management.

Responsibilities

• Define and execute multi-year vision for core enterprise platforms and governance.
• Architect seamless integrations to reduce technical debt and improve service catalog alignment.
• Lead workflow design and re-engineering before automation to improve processes.
• Establish SLAs and build dashboards to monitor platform health and adoption.
• Partner with HRIS/Finance to align roadmaps and drive adoption campaigns.
• Negotiate contracts and optimize SaaS spend with vendors.
• Lead and mentor platform managers, API developers, and technical specialists.

Skills

Leadership

Platform governance

Enterprise platforms

API integrations

Workflow automation

Budget management

Strategic thinking

Education

Bachelor's degree in CS/IT/Business or related

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

We are seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and corporate ecosystem. As the Technology Lead, Enterprise Platforms and Operations, you will drive a holistic strategy to modernize our digital workplace, transforming disconnected processes and siloed applications into an integrated, frictionless employee experience.

Grounded in a workflow-first methodology, you will champion operational excellence across core productivity suites, workflow automation, custom web tools, and emerging AI technologies. You will act as the organizational "switchboard," bridging technical teams and executive business partners to ensure our technology portfolio directly enables business capabilities, scales efficiency, and delivers maximum ROI. This role reports to: Head of Corporate Technology Services

Job Location: Hybrid (2-3 days in office) - based in Toronto, ON (100 Adelaide St W)

Key Accountabilities

• Strategic Leadership & Platform Governance: Define and execute a multi-year strategic vision for core enterprise platforms-including Google Workspace, ServiceNow, Web/Digital platforms, desktop applications, and Gemini/AI initiatives. Establish governance, lifecycle management, and security guardrails in partnership with Cybersecurity and Risk teams.
• Ecosystem Synergy & Debt Reduction: Architect seamless integrations across disparate systems to remove operational friction, eliminate redundant applications, and systematically reduce technical debt. Map platform capabilities directly to business capabilities and the service catalog.
• Process Orchestration & Automation: Function as the central architect for workflow design, ensuring business processes are thoroughly re-engineered before applying automation to high-volume or high-friction areas.
• Service Management & Analytics: Establish and enforce rigorous Service Level Agreements (SLAs). Build data-driven performance dashboards to monitor platform health, user adoption rates, and license utilization to hold service owners strictly accountable.
• Stakeholder Engagement & Change Management: Partner closely with Technology Leaders, HRIS/Finance Directors, and shared IT service teams to align platform roadmaps with business goals. Collaborate with HR and Internal Communications to drive adoption and training campaigns.
• Vendor & Budget Optimization: Direct strategic vendor relationships, negotiate contracts, and align software roadmaps (including disruptive AI capabilities) to optimize SaaS spend and realize strong ROI.
• Team Leadership & Development: Lead, mentor, and empower a high-performing team of platform managers, API developers, and technical specialists, fostering a culture of accountability, continuous upskilling, and innovation.

Must Have(s)

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (Master's or MBA preferred).
• Overall Experience: 10 to 12+ years of progressive leadership experience within IT operations, enterprise applications, or workplace technology environments.
• People Management: 5+ years of dedicated experience leading and mentoring high-performing software engineering or platform management teams.
• Platform Mastery: Proven track record of managing enterprise-scale deployments of core platforms such as Google Workspace, ServiceNow (ITSM/ITOM), and Enterprise ERP environments.
• Modern Technical Acumen: Deep familiarity with web architectures, API integrations, desktop application management, and agile product management workflows.
• Emerging Tech Proficiency: Practical experience integrating emerging AI tools, prompt engineering, and machine learning capabilities into existing enterprise suites.
• Strategic & Financial Mindset: Strong capabilities in budget oversight, vendor management, process optimization, and executive-level stakeholder management.

Nice to Have(s)

• Experience managing IT platform transformation within global or multi-office enterprise environments.
• Advanced certifications in ServiceNow, Google Workspace Administration, or ITIL Frameworks.

Salary Range: $140,000K/year - $145,000K/year CAD.