Technology Lead (Director), Enterprise Platforms and Operations

Tundra Technical Solutions; Toronto; Hybrid; CAD 140,000 - 145,000; Full time

Job summary

Tundra Technical Solutions is seeking a Technology Lead, Enterprise Platforms and Operations to own and modernize our enterprise platforms and corporate ecosystem. You will drive a holistic strategy to connect Google Workspace, ServiceNow, Web/Digital tools, and Gemini/AI initiatives, turning scattered processes into an integrated employee experience.

Based in Toronto with hybrid work, you will lead a team of platform managers and API developers, set governance and SLAs, partner with

Qualifications

• Bachelor’s degree in CS/IT/Business or related field; MBA preferred.
• 10–12+ years of leadership in IT ops/enterprise apps.
• 5+ years leading software engineering or platform teams.
• Proven deployments of core platforms (Google Workspace, ServiceNow ITSM/ITOM).
• Experience with web/API architectures and agile product mgmt workflows.
• Experience integrating emerging AI tools into enterprise suites.
• Strong budget oversight and executive stakeholder management.

Responsibilities

• Define and execute a multi-year strategy for core enterprise platforms.
• Architect integrations across systems to reduce friction and debt.
• Lead workflow design and automation for high-volume processes.
• Set SLAs and build dashboards to monitor platform health and adoption.
• Collaborate with HRIS/Finance and IT service teams to align roadmaps.
• Direct vendor relationships and optimize SaaS spend.

Skills

Platform Mastery

Technical Strategy

AI Integration

Budget & Vendor

People Leadership

Stakeholder Mgmt

API & Web Apps

Education

Bachelor's degree

MBA preferred

Job description

Our client is seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and corporate ecosystem. As the Technology Lead, Enterprise Platforms and Operations, you will drive a holistic strategy to modernize their digital workplace, transforming disconnected processes and siloed applications into an integrated, frictionless employee experience.

Grounded in a workflow-first methodology, you will champion operational excellence across core productivity suites, workflow automation, custom web tools, and emerging AI technologies. You will act as the organizational "switchboard," bridging technical teams and executive business partners to ensure our technology portfolio directly enables business capabilities, scales efficiency, and delivers maximum ROI.

• This role reports to: Head of Corporate Technology Services
• Job Location: Hybrid (2-3 days in office) - based in Toronto, ON

Key Accountabilities:

• Strategic Leadership & Platform Governance: Define and execute a multi-year strategic vision for core enterprise platforms -including Google Workspace, ServiceNow, Web/Digital platforms, desktop applications, and Gemini/AI initiatives. Establish governance, lifecycle management, and security guardrails in partnership with Cybersecurity and Risk teams.
• Ecosystem Synergy & Debt Reduction: Architect seamless integrations across disparate systems to remove operational friction, eliminate redundant applications, and systematically reduce technical debt. Map platform capabilities directly to business capabilities and the service catalog.
• Process Orchestration & Automation: Function as the central architect for workflow design, ensuring business processes are thoroughly reengineered before applying automation to high-volume or high-friction areas.
• Service Management & Analytics: Establish and enforce rigorous Service Level Agreements (SLAs). Build data-driven performance dashboards to monitor platform health, user adoption rates, and license utilization to hold service owners strictly accountable.
• Stakeholder Engagement & Change Management: Partner closely with Technology Leaders, HRIS/Finance Directors, and shared IT service teams to align platform roadmaps with business goals. Collaborate with HR and Internal Communications to drive adoption and training campaigns.
• Vendor & Budget Optimization: Direct strategic vendor relationships, negotiate contracts, and align software roadmaps (including disruptive AI capabilities) to optimize SaaS spend and realize strong ROI.
• Team Leadership & Development: Lead, mentor, and empower a high-performing team of platform managers, API developers, and technical specialists, fostering a culture of accountability, continuous upskilling, and innovation.

Must Have(s):

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s or MBA preferred).
• Overall Experience: 10 to 12+ years of progressive leadership experience within IT operations, enterprise applications, or workplace technology environments.
• People Management: 5+ years of dedicated experience leading and mentoring high-performing software engineering or platform management teams.
• Platform Mastery: Proven track record of managing enterprise-scale deployments of core platforms such as Google Workspace, ServiceNow (ITSM/ITOM), and Enterprise ERP environments.
• Modern Technical Acumen: Deep familiarity with web architectures, API integrations, desktop application management, and agile product management workflows.
• Emerging Tech Proficiency: Practical experience integrating emerging AI tools, prompt engineering, and machine learning capabilities into existing enterprise suites.
• Strategic & Financial Mindset: Strong capabilities in budget oversight, vendor management, process optimization, and executive-level stakeholder management.

Nice to Have(s):

• Experience managing IT platform transformation within global or multi-office enterprise environments.
• Advanced certifications in ServiceNow, Google Workspace Administration, or ITIL Frameworks.

Salary Range:

$140,000K/year - $145,000K/year CAD. Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

Why Join Us?

You'll have the opportunity to shape products that bring analytics and AI directly into decision‑making workflows, helping users solve complex operational challenges through intuitive, scalable technology. If you're passionate about creating exceptional digital experiences and building products that deliver measurable business impact, we'd love to hear from you.

This posting is for an existing vacancy.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.