Technology Implementations Specialist

Boldrimpact; Canada; Remote; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Implementations Specialist to enhance client experiences through innovative solutions. In this hands-on role, you will configure and deploy platforms, utilizing low-code tools to streamline workflows and improve systems. Your problem-solving skills will be essential in translating business needs into effective tech setups. Join a dynamic team that values authenticity and curiosity, and contribute to meaningful projects that make a real impact in communities worldwide. If you thrive in a collaborative environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in implementations and technology deployment.
• Hands-on experience with low-code platforms and automation tools.

Responsibilities

• Configure and deploy internal and client platforms using no-code tools.
• Support QA testing during launch and analyze platform performance.

Skills

Implementations

Project Management

Problem Solving

Documentation

Communication

Education

Bachelor's Degree in a relevant field

Tools

Zendesk

Gorgias

Salesforce

Kodif

PixieBrix

Zapier

Job description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Technical Implementations Specialist brings solutions to life. You’ll configure, deploy, and maintain client and internal platforms using no-code and low-code tools and integration tools, working closely with the Solutions Architect and Engineering teams to ensure seamless adoption and lasting success.

This is a hands-on technical role, ideal for someone who loves solving problems, testing builds, and improving systems that serve real users. You’ll also help document deployments and provide ongoing support and optimization.

WHY DO WE WANT YOU

We’re looking for a technical builder who gets excited about platforms, automations, and creating seamless experiences, building solutions and simplifying complex workflows. You’re detail-oriented and love jumping into tools, figuring things out, and turning ideas into functional workflows.

WHAT WILL YOU DO

Configuration & Deployment

• Configure and deploy internal and client platforms like Zendesk, Gorgias, Salesforce, Kodif, and PixieBrix
• Build workflows, automations, and integrations using native tools and no-code/low-code platforms
• Translate business requirements and process maps into system configurations

Testing & Troubleshooting

• Prototype internal and client-facing use cases, escalating to Engineering for custom builds
• Support QA testing during launch and after deployment
• Analyze platform performance and user feedback to suggest and implement approved improvements

Documentation & Support

• Create and maintain admin guides, help articles, and technical documentation for clients and internal teams based on your designs
• Intake and resolve tickets for updates, fixes, and iterative improvements
• Maintain up-to-date certifications and skills across key platforms

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr
• A hands-on problem solver who thrives in platforms and systems
• Passionate about translating business needs into clean, efficient tech setups

YOU HAVE…

• A Bachelor’s Degree in a relevant field or equivalent experience.
• 2+ years of experience in implementations, project management, or technology / AI solution deployment.
• Hands-on experience with low-code platforms and automation tools (e.g., Forethought, Kodif, Zapier, PixieBrix)
• Experience working with APIs and performing system-level integrations (no full-stack dev required)
• Experience configuring and managing automation and CRM, tools (e.g., Zendesk, Gorgias, HubSpot) and/or AI-specific platforms (e.g., Forethought, Kodif, PixieBrix, Zendesk AI, etc).
• Strong documentation and communication skills, with an ability to convey complex concepts clearly to colleagues.
• Excellent problem-solving abilities, with a strategic approach to evaluating technology fit and alternatives for client projects.
• Certifications in supported platforms or project management frameworks like PMP is a plus.