Technology Deployment & Operations Technician (Information Technology Support C)

British Columbia Public School Employers' Association | Make a Future - Careers in BC Education; Vancouver; On-site; CAD 75,000 - 80,000; Full time

Job summary

The Vancouver School Board is seeking a Technology Deployment & Operations Technician (IT Support C) to join the Learning and Information Technology Division. The role is 100% in-person at the VSB Education Centre, with a salary of $75,966.80 plus benefits and pre-approved overtime paid at double-time.

Responsibilities include configuring and supporting cloud, network, and security systems, administering users, and delivering end-user training.

Qualifications

• Completion of grade 12 plus over two years of post-secondary education in information technology, electronics, or telecom.
• Minimum five years progressive experience with computer systems/technology applications.
• Experience in a K-12 education setting is an asset.

Responsibilities

• Research, implement, configure, and support cloud, network, endpoint and security applications.
• Administer users, groups, policies, and permissions.
• Install and configure devices, servers, and software across multiple locations.
• Write specifications, scripts, and documentation for technical systems.
• Configure and administer the ITSM solution in the district.
• Support the district printing initiative and multi-functional projects.
• Provide training and address escalated IT issues with advanced troubleshooting.
• Collaborate with stakeholders, vendors and internal teams to support services.
• Perform IT support for the division and related duties.

Skills

Cloud computing

Networking

Security

End-user support

IT project support

Education

Grade 12 + post-secondary in IT

Tools

Apple & Microsoft tech

O365 / Azure AD / Intune

Jamf / VMware

Job description

THE VANCOUVER SCHOOL BOARD WELCOMES APPLICATIONS FOR THE POSITION OF:

TECHNOLOGY DEPLOYMENT & OPERATIONS TECHNICIAN

(INFORMATION TECHNOLOGY SUPPORT C)

Department :Learning and Information Technology Division

Salary : $75,966.80 + plus extensive benefits and municipal pension

Pre-approved OT hours paid as double-time, $83.48/hour

Hours : 7 hours per day, Monday-Friday

This position is 100% in-person at the VSB Education Centre (1580 West Broadway)

THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39)

With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the x ʷ məθk ʷ əy ̓ əm (Musqueam), S ḵ wxwú7mesh Úxwumixw (Squamish Nation) & səlilwəta ɬ (Tsleil-Waututh Nation).

At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canadas most diverse school systems and equity and inclusivity are at the forefront of our approach to education.

Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students needs, applying evidence-informed practices, and building relationships. The VSBs culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students overall well-being and sense of belonging being equally important. As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community. For more information about our school district, visit https://www.vsb.bc.ca/.

Responsibilities:

In this position, you will:

• Research, implement, configure, and support cloud, network, endpoint and security applications
• Administer users, groups, policies, and permissions.
• Install and configures computer and mobile devices, server and directory services, system and application software, network nodes, IP devices, printers, scanners, and other technologies in schools and District locations
• Establish standards and procedures and write specifications, scripts and documentation for technical systems
• Configure, program and administrate the ITSM solution in the district
• Implement the District’s printing initiative
• Prepare and execute detailed plans for complex multi-functional projects
• Research and analyze emerging trends in technology and systems architecture, evaluate alternatives and make recommendations
• Provide support, direction and apply advanced troubleshooting techniques to address escalated issues
• Develop and deliver training workshops for technical and end user audiences
• Liaise with stakeholders, LIT teams, vendors, contractors and other third parties as required to support district services
• Perform information technology support to the Division
• Performs other related duties as required

Qualifications:

• Completion of grade 12 plus over two (2) years' full-time of combined post-secondary education in information technology, electronics, electrical and telecommunications.
• Minimum five (5) years of experienceof progressive experience in a relevant computer systems/technology application development discipline
• Experience working in a K-12 education organization an asset.

• Advanced skill in implementing, problem solving, and supporting Apple and Microsoft computer, mobile, directory, server, network, security, and printing & ITSM technologies.

• Experience with networking, security devices, MAC, PC and server support, virtual environments, virus protection, O365, Azure AD, Intune, Jamf, VMware and other various software applications.

• Ability to analyze, prepare and distribute information in multiple formats to a diverse audience with a variety of technical experience levels.

• Excellent communication skills (verbal and written) and experience in designing/delivering presentations.

• Must be able to meet the following assessment: 1 hour series of tasks/problems (70%+).
• Successful candidate must be willing to work occasional evening hours and be able to lift/carry/move weights up to 50 lbs. Evening work will be pre-scheduled and paid as OT (generally not exceeding 3 evenings per month, 10 months/year).

Your application MUST include:

• Cover letter
• Resume
• Three (3) Professional References - names, email addresses and phone numbers of your last direct supervisors/managers (contacted only with your prior approval)
• A copy of your Work Permit(if you are not a Canadian Citizen or Permanent Resident)

COMPENSATION

The base salary for this position is $75,966.80 plus a comprehensive benefits package, including Municipal Pension Plan, Vancouver Employee Savings Plan, Extended Health, Dental, Group Life, Long Term Disability, Vacation, & Gratuity Days.Pre-approved overtime hours are paid as double-time ($83.48/hour).

Additional Information:

As a public body, the personal information provided in this application is collected and used by the Vancouver School Board (VSB) in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA), RSBC 1996, c.165, as amended. This information will be used by VSB staff for the purpose of evaluating your qualifications, experience, and suitability for this position. It may also be used to verify the information provided, conduct reference checks, and/or contact you about next steps in the job competition. Pursuant to section 30 of FIPPA, the VSB takes reasonable security measures to protect the personal information within its custody and control, including what has been provided in this application. Should you have any questions about the collection and use of your personal information, please email [e-mail].

The VSB has been given approval from the Human Rights Tribunal for a Special Program under s. 42(3) of the Human Rights Code. Under this special program, the VSB seeks to preferentially hire Aboriginal persons to a variety of teaching positions. Therefore, each applicant may wish to provide, on a voluntary basis, information whether they self-identify as an Aboriginal person.