Technology Delivery Lead (Digital Applications & Operations) - 8918

S.I. Systems Ltd.; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

S.I. Systems Ltd. seeks a Technology Delivery Lead (Digital Applications & Operations) for a 12-month engagement in a hybrid model based in Toronto or London.

You will guide a cross-functional team through the full software lifecycle, ensuring delivery excellence, production stability and alignment with business priorities. Responsibilities include leading application delivery, managing talent, and collaborating with architects to roadmap initiatives.

Qualifications

• 6–9 years of experience delivering technology projects for business areas.
• Experience leading cross-functional technology teams in Agile delivery.
• Direct people-management experience including coaching and performance reviews.
• Experience overseeing application delivery across the software development lifecycle.
• Experience managing application support and production stability.
• Experience developing application roadmaps aligned with priorities.

Responsibilities

• Lead application implementation, enhancement and maintenance initiatives across the full software development lifecycle.
• Manage a cross-functional technology team, including hiring, development, performance management and clear assignment of responsibilities.
• Partner with business leaders and architects to establish technology priorities and align solutions with business objectives.
• Oversee application support and production operations, including service performance and resolution of escalated issues.
• Develop and maintain roadmaps informed by business priorities, metrics and security concerns.
• Align team capacity with delivery and support requirements.
• Drive improvements to delivery processes, support practices and knowledge transfer.
• Contribute to annual business planning with financial estimates for application support.

Skills

Cross-functional team leadership

People management

Agile delivery

Application delivery lifecycle

Production support

Application roadmaps

Hands-on delivery

ServiceNow

ITIL

DevOps

Tools

ServiceNow

DevOps practices

ITIL

Job description

Technology Delivery Lead (Digital Applications & Operations) - 8918

Technology Delivery Lead (Digital Applications & Operations) - 8918

Duration: 12 Months

Location: Toronto or London (Hybrid, 3x/week)

Overview

Our Insurance client is seeking a Technology Delivery Lead to lead a cross-functional Digital team responsible for application delivery, production support and ongoing operations. The role oversees initiatives across the software development lifecycle, manages team performance and maintains the availability, health and effectiveness of business applications.

Responsibilities

• Lead application implementation, enhancement and maintenance initiatives across the full software development lifecycle.


• Manage a cross-functional technology team, including hiring, development, performance management and clear assignment of responsibilities.


• Partner with business leaders and architects to establish technology priorities, evaluate delivery options and align solutions with business objectives.


• Oversee application support and production operations, including service performance, application availability and resolution of escalated issues.


• Develop and maintain application roadmaps informed by business priorities, operational metrics, application health and security concerns.


• Align team capacity and resources with current and future delivery and support requirements.


• Drive improvements to delivery processes, support practices and knowledge transfer.


• Contribute to annual business planning by providing financial estimates and input for application support.

Must Have

• 6-9 years of relevant experience supporting technology platforms and delivering projects or products for group customer, individual customer and/or advisory network business areas.


• Experience leading cross-functional technology teams in an Agile delivery environment.


• Direct people-management experience, including hiring, coaching, employee development and performance management.


• Experience overseeing application delivery across the software development lifecycle, including implementation, enhancements and transition into ongoing support.


• Experience managing application support, production stability, maintenance and escalated operational issues.


• Experience developing application roadmaps and aligning resources with delivery priorities and operational needs.


• Ability to provide hands-on support while managing broader technology delivery and business priorities.

Nice to Have

• Experience with the ServiceNow platform.


• ITIL certification.


• Experience working with DevOps methodologies

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.