Senior Business Systems Analyst, Digital Platforms & API Integration - 8845

S.I. Systems Ltd.; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

S.I. Systems Ltd. in Toronto is seeking a Senior Business Systems Analyst for Digital Platforms & API Integration to connect customer journeys with underlying processes, data and systems across enterprise platforms.

You will own technical analysis for reusable digital capabilities, partner with architecture and engineering teams, and define measurable non-functional requirements, security controls and observability to support trusted AI-enabled experiences.

Qualifications

• 5+ years experience as a Business Systems Analyst or similar delivering complex digital products.
• Experience connecting customer journeys and business processes to technical solution requirements.
• Practical experience with API or event-driven integrations and data mappings.
• Ability to inspect payloads, query data or investigate logs with engineering teams.
• Experience producing system diagrams, data models and technical acceptance criteria.
• Ability to define measurable non-functional requirements and security controls.

Responsibilities

• Map end-to-end digital journeys to business rules and data flows.
• Define API and event-driven integration requirements and data mappings.
• Produce process/sequence diagrams, data models and interface specifications.
• Work with architecture and engineering to define solution boundaries and reuse opportunities.
• Define measurable performance, reliability, security, privacy and observability requirements.
• Instrument to measure adoption, journey completion and platform health.
• Support end-to-end integration testing, release readiness and operational transition.
• For AI-enabled experiences, define human oversight and auditability requirements.

Skills

5+ years exp

API / event-driven integrations

Inspect payloads / logs

Data models / diagrams

Non-functional requirements

Security controls

Tools

Postman

OpenAPI/SwaggerHub

SQL

Diagramming tools

Job description

Senior Business Systems Analyst, Digital Platforms & API Integration - 8845

Senior Business Systems Analyst, Digital Platforms & API Integration - 8845

Duration: 12 Months

Location: Toronto, Hybrid (3x/week)

Support the delivery of enterprise digital experiences by connecting customer journeys to the underlying processes, data, integrations and systems. Own the technical analysis required to deliver reusable digital capabilities across customer-facing applications, shared platforms and core enterprise systems.

Responsibilities

• Map end-to-end digital journeys to business rules, data flows, system dependencies and reusable services.
• Define API and event-driven integration requirements, including data mappings, payload structures, access controls, validation rules, error handling and resiliency.
• Produce process and sequence diagrams, data models, decision tables and interface specifications, supported by technical user stories and testable acceptance criteria.
• Work with architecture and engineering teams to define solution boundaries, integration approaches, reuse opportunities and build-versus-buy considerations.
• Define measurable requirements for performance, reliability, security, privacy, consent, accessibility and observability.
• Specify instrumentation to measure adoption, journey completion, service demand and platform health; use production data to investigate issues and identify improvements.
• Support end-to-end integration testing, release readiness and operational transition, maintaining traceability between requirements, controls and delivered behaviour.
• For AI-enabled experiences, define requirements for human oversight, evaluation, monitoring, explainability and auditability.

Must Have

• 5+ years of experience as a Business Systems Analyst, Technical Business Analyst or Solution Analyst delivering complex digital products or enterprise platforms.
• Experience connecting customer journeys and business processes to technical solution requirements across multiple interconnected systems.
• Practical experience with API or event-driven integrations, source-to-target data mapping, interface specifications and integration failure scenarios.
• Technical fluency to inspect payloads, query data or investigate application logs with engineering teams.
• Experience producing system diagrams, data models, business rules and technical acceptance criteria that support development and testing.
• Experience defining measurable non-functional requirements, security/access controls and operational requirements for enterprise applications.

Nice to Have

• Financial services, insurance or other highly regulated industry experience.
• Delivery of reusable digital capabilities, platform consolidation or legacy modernization.
• Familiarity with content management, personalization, workflow/decisioning, cloud and data platforms.
• Experience with AI-enabled or agentic solutions, including human-in-the-loop workflows, evaluation and responsible AI controls.
• Hands-on familiarity with tools such as Postman, OpenAPI/SwaggerHub, SQL and diagramming tools.

Senior Business Systems Analyst, Digital Platforms & API Integration - 8845

Duration: 12 Months

Location: Toronto, Hybrid (3x/week)

Support the delivery of enterprise digital experiences by connecting customer journeys to the underlying processes, data, integrations and systems. Own the technical analysis required to deliver reusable digital capabilities across customer-facing applications, shared platforms and core enterprise systems.

Responsibilities

• Map end-to-end digital journeys to business rules, data flows, system dependencies and reusable services.
• Define API and event-driven integration requirements, including data mappings, payload structures, access controls, validation rules, error handling and resiliency.
• Produce process and sequence diagrams, data models, decision tables and interface specifications, supported by technical user stories and testable acceptance criteria.
• Work with architecture and engineering teams to define solution boundaries, integration approaches, reuse opportunities and build-versus-buy considerations.
• Define measurable requirements for performance, reliability, security, privacy, consent, accessibility and observability.
• Specify instrumentation to measure adoption, journey completion, service demand and platform health; use production data to investigate issues and identify improvements.
• Support end-to-end integration testing, release readiness and operational transition, maintaining traceability between requirements, controls and delivered behaviour.
• For AI-enabled experiences, define requirements for human oversight, evaluation, monitoring, explainability and auditability.

Must Have

• 5+ years of experience as a Business Systems Analyst, Technical Business Analyst or Solution Analyst delivering complex digital products or enterprise platforms.
• Experience connecting customer journeys and business processes to technical solution requirements across multiple interconnected systems.
• Practical experience with API or event-driven integrations, source-to-target data mapping, interface specifications and integration failure scenarios.
• Technical fluency to inspect payloads, query data or investigate application logs with engineering teams.
• Experience producing system diagrams, data models, business rules and technical acceptance criteria that support development and testing.
• Experience defining measurable non-functional requirements, security/access controls and operational requirements for enterprise applications.

Nice to Have

• Financial services, insurance or other highly regulated industry experience.
• Delivery of reusable digital capabilities, platform consolidation or legacy modernization.
• Familiarity with content management, personalization, workflow/decisioning, cloud and data platforms.
• Experience with AI-enabled or agentic solutions, including human-in-the-loop workflows, evaluation and responsible AI controls.
• Hands-on familiarity with tools such as Postman, OpenAPI/SwaggerHub, SQL and diagramming tools.

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.