Field Tech-Mobile Support

NTT Data Americas, Inc.; Dorval; On-site; CAD 41,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Discount Perks

Job summary

NTT DATA is seeking a Field Tech Senior Associate to join our Montreal team. You will perform basic troubleshooting, deployment, and repair on Apple devices, and assist users with iCloud, Apple IDs, and device management using MDM solutions.

The role requires 2+ years of Apple/MAC support, a valid Canadian driver’s license, and strong customer service. Travel may be required, and the compensation is hourly in CAD, with EAP and employee perks included.

Qualifications

• 2+ years of Apple/Mac technical support experience.
• High School Diploma or equivalent required.
• Undergraduate degree or college coursework preferred.
• Solid client service skills.
• A+ desktop or equivalent; additional hardware certs may be required.
• Must have valid Canadian driver’s license and reliable transportation.

Responsibilities

• Troubleshoot, replace parts, upgrade, deploy and repair desktops, notebooks, iPhones, iMacs, MacBooks, and printers.
• Configure and support new Apple devices for users.
• Assist users with Apple IDs, iCloud, and iOS/iPadOS/macOS issues.
• Manage device enrollment with MDM tools like Intune, Jamf, or Workspace ONE.
• Perform device health checks, software updates, and diagnostics.
• Document incidents and resolutions in the ITSM system and escalate as needed.

Skills

Apple/Mac support

Customer service

A+ certification

Travel ready

Valid driver’s license

Reliable transportation

Education

High School Diploma or equivalent

Undergraduate degree or some college coursework

Job description

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Field Tech Senior Associate to join our team in Montreal, Quebec (CA-QC), Canada (CA).

Job Description:

Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

French speaking and written

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads

• printers.

• Configure, deploy, and support new Apple devices

Assist users with:

• Apple ID and authentication issues

• iCloud-related functionality (where applicable)

• iOS, iPadOS, and macOS troubleshooting

• Device backups and restores

• Wi‑Fi, Bluetooth, and network connectivity

• Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.

• Perform device health checks, software updates, and hardware diagnostics.

• Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.

• Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.

• Escalate complex technical issues to Tier 2/3 support teams when necessary.

• Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.

• Educate users on Apple device features, security best practices, and corporate policies.

• Deliver a high level of customer satisfaction through professional, timely, and friendly service.

• May respond to calls after normal business hours per leader instructions.

• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.

• Identifies potential issues that could adversely impact end user experience and takes corrective action.

Required Experience

• Typically requires 2+ years relevant experience in providing technical support for Apple/MAC devices

• High School Diploma or equivalent.

• Undergraduate degree or some college coursework preferred.

• Solid client service skills.

• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodations.

• Significant travel including overnight domestic or international trips may be required.

• Must have a valid Canadian Drivers License

• Must have reliable personal transportation (Automobile)

• Must be able to be to obtain Restricted Area Id Card

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $30-$39/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Presentation de l'entreprise

NTT DATA s'efforce d'embaucher des personnes exceptionnelles, innovantes et passionnees qui souhaitent evoluer avec nous. Si vous souhaitez faire partie d'une organisation inclusive, adaptable et tournee vers l'avenir, nous vous invitons a

Nous sommes actuellement a la recherche d'un(e) Associe(e) principal(e) en soutien technique sur le terrain (Field Tech Senior Associate) pour se joindre a notre equipe a Montreal, Quebec, Canada .

Description du poste

Les personnes occupant ce poste possedent une solide connaissance des politiques et procedures liees a leur domaine d'activite.

Exigences linguistiques :

• Maitrise du francais a l'oral et a l'ecrit.

Responsabilites principales :

• Effectuer le depannage de base, le remplacement de pieces, les mises a niveau de systemes, le deploiement et la reparation de :

• Ordinateurs de bureau

• Ordinateurs portables

• iPhone

• iMac

• MacBook

• iPad

• Imprimantes

• Configurer, deployer et soutenir les nouveaux appareils Apple.

• Fournir de l'assistance aux utilisateurs concernant :

• Les identifiants Apple (Apple ID) et les problemes d'authentification

• Les fonctionnalites liees a iCloud (au besoin)

• Le depannage d'iOS, iPadOS et macOS

• Les sauvegardes et restaurations d'appareils

• Les connexions Wi‑Fi, Bluetooth et reseau

• Inscrire et gerer les appareils a l'aide de solutions de gestion des appareils mobiles (MDM) telles que :

• Microsoft Intune

• Jamf

• Workspace ONE

• Effectuer des verifications de l'etat des appareils, des mises a jour logicielles et des diagnostics materiels.

• Coordonner les reparations materielles, les reclamations de garantie et les remplacements d'appareils avec les fournisseurs autorises.

• Documenter les incidents, les demandes et les resolutions dans la plateforme de gestion des services TI (ITSM).

• Acheminer les problemas techniques complexes aux equipes de soutien de niveau 2 ou 3 lorsque necessaire.

• Maintenir l'inventaire du Tech Bar, y compris les appareils, accessories, equipements de pret et peripheriques.

• Former et conseiller les utilisateurs sur les fonctionnalites des appareils Apple, les meilleures pratiques de securite et les politiques de l'entreprise.

• Offrir un niveau eleve de satisfaction de la clientele grace a un service professionnel, rapide et courtois.

• Repondre au besoin a des appels en dehors des heures normales de travail selon les directives du gestionnaire.

• Effectuer le depannage, le remplacement de pieces, les mises a niveau, le deploiement de base et la reparation d'ordinateurs de bureau, d'ordinateurs portables et d'imprimantes.

• Identifier les problemas potentiels susceptibles d'avoir un impact negatif sur l'experience des utilisateurs et prendre les mesures correctives appropriees.

Experience et qualifications requises

• Minimum de 2 annees d'experience pertinente en soutien technique pour les appareils Apple/Mac .

• Diplome d'etudes secondaires (ou equivalent).

• Formation collegiale ou etudes universitaires en cours completees de preference.

• Excellentes competences en service a la clientele.

• Certification CompTIA A+ ou competences equivalentes requises; des certifications supplementaires sur differentes plateformes materiels peuvent etre exigées.

• Capacite a accomplir les exigences physiques normales d'un environnement de bureau.

• Capacite a exercer les fonctions essentielles du poste avec ou sans mesures d'adaptation raisonnables.

• Disponibilite pour effectuer des deplacements frequents, y compris des sejours avec nuitees a l'echelle nationale ou internationale.

• Permis de conduire canadien valide obligatoire.

• Vehicule personnel fiable requis.

• Capacite a obtenir une carte d'Clientes pour zones reglementees (Restricted Area ID Card).

Remuneration et avantages

NTT DATA offre une remuneration concurrentielle pour les postes Clientes au Canada.

Taux horaire de depart : 30 $ a 39 $ CAD/heure

La remuneration reelle sera determinee en fonction de plusieurs facteurs, notamment :

• L'experience pertinente du candidat

• Les competences techniques

• Les qualifications professionnelles

Le titulaire du poste sera egalement admissible :

• Au programme d'aide aux employes (PAE)

• Au programme de rabais et avantages pour les employes

A propos de NTT DATA

NTT DATA est un innovateur mondial de confiance en services technologiques et d'affaires generant plus de 30 milliards de dollars de revenus. Nous accompagnons 75 % des entreprises du Fortune Global 100 dans leurs initiatives d'innovation, d'optimisation et de transformation pour assurer leur succes a long terme.

Presente dans plus de 50 pays , NTT DATA beneficie d'un vaste reseau d'experts et de partenaires, incluant des entreprises etablies et des jeunes pousses innovantes. Nos services comprennent :

• Le conseil en affaires et en technologies

• Les donnees et l'intelligence artificielle

• Les solutions specialisees par industrie

• Le developpement, le deploiement et la gestion d'applications

• Les infrastructures numeriques et la connectivite

NTT DATA fait partie du Groupe NTT , qui investit plus de 3,6 milliards de dollars par annee en recherche et developpement afin d'aider les organisations et la societe a batir un avenir numerique durable et performant.

Pour en savoir davantage : https://us.nttdata.com

Accessibilite et equite en emploi

NTT DATA s'engage a rendre ses services et son processus de recrutement accessibles a tous les candidats. Si vous avez besoin d'une mesure d'adaptation ou d'assistance pendant le processus de candidature, veuillez communiquer avec l'entreprise via son site Web.

NTT DATA est un employeur garantissant l'egalite des chances. Toutes les candidatures qualifiees seront considerees sans egard a la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identite de genre, l'origine nationale, le handicap ou le statut d'ancien combattant protege.