Technicien de service / Service Technician

Medline Industries; Quebec; On-site; CAD 54,000 - 81,000; Full time

Benefits offered by this job

RRSP match

Paid vacation

EAP

Career growth

Employee recognition

Job summary

Medline Canada is seeking a Field Service Technician to diagnose and repair on-site dental equipment, support equipment installations, and promote maintenance contracts. The role emphasizes rapid service, accurate problem diagnosis, and adherence to manufacturer specifications, with a focus on customer satisfaction.

Qualified candidates have at least 3 years of repair experience and relevant mechanical/electrical skills.

Qualifications

• Certification in dental equipment repair is an asset.
• Minimum of 3 years of experience in equipment repair.
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing work.

Responsibilities

• Diagnose and repair on-site dental equipment and support installation.
• Provide timely service, document issues and repairs, and communicate with sales and service coordinators.
• Sell maintenance contracts and ensure equipment meets manufacturer specs.
• Maintain a safe, respectful work environment and participate in ongoing training.

Skills

Customer service

Problem solving

Time management

Communication skills

Education

Technical certificate or diploma in mechanical/electrical repair

Job description

Value PropositionAs a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:Collaborative work environment with highly engaged employeesMarket competitive compensation and benefits plan, including LTD & InsuranceRRSP with a company matchAnnual Employee Appreciation WeekPaid vacation and personal daysEmployee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-beingCareer growth and training programsOpen communication with Senior LeadersEmployee referral programRecognition programsSocial activitiesAnd much more…Job Description SummaryCe poste est responsable de s’assurer que l’équipement dentaire sur site du client fonctionne correctement. Le travail consiste principalement à diagnostiquer et réparer l’équipement, ainsi qu’à soutenir l’installation des équipements et la vente de contrats d’entretien.Job DescriptionMaintenir un haut niveau de service à la clientèle en :Répondant rapidement aux demandes de serviceRespectant les engagements envers les clients et les collègues internesÉcoutant les problèmes des clientsCommuniquant les informations relatives au service avec les représentants des ventes et les coordonnateurs de serviceComplétant les bons de travailConservant les outils, fournitures et pièces appropriés dans le véhiculeMaintenir l’équipement des clients en :Documentant les problèmes d’équipement et les réparations effectuéesDiagnostiquant les problèmes et organisant l’approvisionnement en pièces, fournitures ou outils nécessairesCommuniquant les problèmes d’équipement et les réparations recommandées aux clientsAjustant, réparant ou calibrant l’équipement selon les spécifications du fabricantRespectant les contrats d’entretienSoutenir les nouvelles installations d’équipement en :Fournissant un suivi dans les délais convenusVérifiant que l’équipement est conforme aux spécifications du fabricantVendrant des contrats d’entretienMaintenir un environnement sûr et respectueux en :Signalant les incidents, blessures ou quasi-accidentsSe conformant aux politiques de SinclairParticipant à des programmes éducatifs continusLa certification du fabricant d’équipements dentaires est un atout majeurCertificat, diplôme ou diplôme universitaire en mécanique, électricité, réparation de petites machines, etc., est un atoutMinimum de 3 ans d’expérience en réparation d’équipementExpérience en mécanique, électricité, électronique, pneumatique, hydraulique et/ou plomberieCompétences :Excellentes compétences en service à la clientèleAptitude à résoudre les problèmesCapacité à prioriser et organiser son horaire de travail avec une supervision limitéeSolides compétences en communication orale et écriteThe anticipated salary range for this position:$54,200.00 - $81,200.00 AnnualThis job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.Medline Canada, Corporation is proud to be an equal opportunity employer.About Medline CanadaMedline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.Our Commitment to Diversity and InclusivityMedline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.Our commitment to AccessibilityMedline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.