Service Technician - Okanagan

Medline Industries; Vancouver; On-site; CAD 58,000 - 87,000; Full time

Job summary

Medline Canada seeks an experienced service professional to ensure on-site dental equipment runs reliably. You will troubleshoot, repair, and calibrate devices, while supporting installations and promoting maintenance contracts across a Canada-wide territory.

The role requires 3+ years of repair experience, relevant certification or diploma, and a valid driver’s license with a clean record. Evening/weekend work and travel are expected as part of field service coverage.

Qualifications

• Three+ years of experience repairing equipment.
• Dental equipment repair certification is a huge asset.
• Certification, Diploma or Degree in mechanical, electrical, small machine repair is an asset.
• Must hold a valid Canadian or equivalent driver’s license and a clean driving record.

Responsibilities

• Respond to service requests promptly and professionally.
• Repair, troubleshoot, and calibrate dental equipment on-site.
• Support equipment installations and maintenance contract sales.
• Document repairs, parts, and service notes for CRM and customers.
• Coordinate with Sales Representatives and Service Coordinators for follow-ups.
• Travel to dentists’ offices; lift and move heavy equipment up to 50 lbs.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Education

Dental equipment repair certification

Mechanical/electrical/small machine repair diploma or degree

Job description

Value PropositionAs a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:Collaborative work environment with highly engaged employeesMarket competitive compensation and benefits plan, including LTD & InsuranceRRSP with a company matchAnnual Employee Appreciation WeekPaid vacation and personal daysEmployee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-beingCareer growth and training programsOpen communication with Senior LeadersEmployee referral programRecognition programsSocial activitiesAnd much more…Job Description SummaryThis position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.Job DescriptionDUTIES & RESPONSIBILITIESMaintain a high level of client service byResponding promptly to service requestsFollowing through on commitments to customers and internal colleaguesListening to customer issuesCommunicating client service information with the Sales Representatives and the Service CoordinatorsCompleting work ordersMaintaining appropriate tools, supplies and parts within vehicleMaintain client equipment byDocumenting equipment issues and completed repairsDiagnosing equipment issues and arranging for required parts, supplies or toolsCommunicating equipment issues and recommended repairs to the customersAdjusting, repairing or calibrating equipment based on manufacturer’s specificationsFollowing through on maintenance contractsSupports new equipment installations byProviding follow up support within committed timelinesVerifying equipment is set to manufacturer’s specificationsSelling maintenance contractsMaintain a safe and respectful environment byReporting incidents, injuries or near missesConducting oneself in accordance with Sinclair’s policiesParticipating in ongoing educational programsQualification & Skill RequirementsDental Equipment Manufacturer certification training a huge assetCertification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an assetMinimum of 3 years’ experience repairing equipmentExperience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbingExcellent customer service skillsAptitude for problem solvingAble to prioritize and organize work schedule with limited supervisionStrong verbal and written communication skillsPosition Specific RequirementsDaily travel between dentists’ offices throughout the territoryValid Canadian or equivalent driver’s license and a good driving recordAvailable to work evening and weekends to support emergency call outsPeriodically required to travel overnight to provide support to clientsAble to lift heavy equipment (up to 50 lbs.)Manual dexterity to operate hand and small power toolsThe anticipated salary range for this position:$58,100.00 - $87,100.00 AnnualThis job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.Medline Canada, Corporation is proud to be an equal opportunity employer.About Medline CanadaMedline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.Our Commitment to Diversity and InclusivityMedline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.Our commitment to AccessibilityMedline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail] qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.