Technicien de service / Service Technician

Medline Canada Corporation; Quebec; On-site; CAD 54,000 - 81,000; Full time

Benefits offered by this job

Collaborative work environment

Competitive compensation and benefits

RRSP with company match

Annual paid vacation and personal days

Employee Assistance Program (EAP)

Career growth and training

Open communication with senior leaders

Employee referral program

Recognition programs

Social activities

Job summary

Medline Canada Corporation seeks a skilled field technician to ensure the on-site dental equipment at client sites runs smoothly. The role involves diagnosing and repairing equipment, supporting installations, and selling maintenance contracts.

You will maintain service quality, respond quickly to service requests, and collaborate with sales and service coordinators. The ideal candidate has at least 3 years of repair experience in mechanical/electrical systems, strong customer service, and solid

Qualifications

• Excellent customer service skills and problem-solving abilities.
• Ability to listen to client issues and communicate effectively with sales and service coordinators.
• Strong scheduling and organizational skills with limited supervision.

Responsibilities

• Respond to service requests promptly and maintain high service levels.
• Repair and diagnose dental equipment on-site and support installations.
• Prepare quotes and maintain parts and tools in the vehicle.
• Document issues and repairs and communicate recommendations to clients.
• Ensure equipment meets manufacturer specifications and maintain maintenance contracts.

Skills

Customer service

Problem solving

Time management

Communication skills

Education

Certificate/Diploma in mechanical/electrical repair

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP)
• Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

Ce poste est responsable de s’assurer que l’équipement dentaire sur site du client fonctionne correctement. Le travail consiste principalement à diagnostiquer et réparer l’équipement, ainsi qu’à soutenir l’installation des équipements et la vente de contrats d’entretien.

Job Description

Maintenir un haut niveau de service à la clientèle en :

• Répondant rapidement aux demandes de service
• Respectant les engagements envers les clients et les collègues internes
• Écoutant les problèmes des clients
• Communiquant les informations relatives au service avec les représentants des ventes et les coordonnateurs de service
• Complétant les bons de travail
• Conservant les outils, fournitures et pièces appropriés dans le véhicule

Maintenir l’équipement des clients en :

• Documentant les problèmes d’équipement et les réparations effectuées
• Diagnostiquant les problèmes et organisant l’approvisionnement en pièces, fournitures ou outils nécessaires
• Communiquant les problèmes d’équipement et les réparations recommandées aux clients
• Ajustant, réparant ou calibrant l’équipement selon les spécifications du fabricant
• Respectant les contrats d’entretien

Soutenir les nouvelles installations d’équipement en :

• Fournissant un suivi dans les délais convenus
• Vérifiant que l’équipement est conforme aux spécifications du fabricant

Vendant des contrats d’entretien

Maintenir un environnement sûr et respectueux en :

• Signalant les incidents, blessures ou quasi-accidents
• Se conformant aux politiques de Sinclair

Participant à des programmes éducatifs continus

La certification du fabricant d’équipements dentaires est un atout majeur Certificat, diplôme ou diplôme universitaire en mécanique, électricité, réparation de petites machines, etc., est un atout Minimum de 3 ans d’expérience en réparation d’équipement Expérience en mécanique, électricité, électronique, pneumatique, hydraulique et/ou plomberie Compétences : Excellentes compétences en service à la clientèle Aptitude à résoudre les problèmes Capacité à prioriser et organiser son horaire de travail avec une supervision limitée Solides compétences en communication orale et écrite

The anticipated salary range for this position: $54,200.00 - $81,200.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our Commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit www.medline.com.