Technicien de service – équipement dentaire

Medline Industries; Montreal; On-site; CAD 58,000 - 87,000; Full time

Benefits offered by this job

Competitive compensation and benefits

LTD & Insurance

RRSP with company match

Annual Employee Appreciation Week

Paid vacation and personal days

Employee Assistance Program (EAP)

Career growth and training

Open communication with senior leaders

Employee referral program

Recognition programs

Social activities

Job summary

Medline Canada is seeking a skilled dental equipment service technician to diagnose, repair, install, and support maintenance contracts across clinics. You will diagnose equipment issues, perform repairs, and calibrate devices to manufacturer specifications while maintaining a high level of customer service.

Travel daily between dental offices, with occasional after-hours support. A Canadian driver’s license is required and lifting up to 50 lbs is expected.

Qualifications

• Formal training or certification in dental equipment manufacturing or repair.
• Certification or diploma in mechanics/electronics/repair is an asset.
• Experience with dental equipment is preferred.

Responsibilities

• Provide high-level customer service and respond to service requests promptly.
• Follow up on commitments to clients and internal colleagues.
• Diagnose equipment problems and coordinate parts or tools as needed.
• Repair or calibrate dental equipment per manufacturer specs.
• Document issues and completed repairs in service logs.
• Sell maintenance contracts and support new installations.

Skills

Customer service

Problem solving

Time management

Oral and written communication

Bilingual

Travel to clinics

Physical ability 50 lbs lift

Education

Dental equipment manufacturer certification

Mechanical/Electronic repair diploma

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

Ce poste est responsable de s'assurer que l'équipement dentaire du client fonctionne correctement. Le travail se concentre principalement sur le dépannage et la réparation des équipements, ainsi que le soutien à l'installation de l'équipement et la vente de contrats de maintenance.

Job Description

FONCTIONS ET RESPONSABILITÉS

Maintenir un haut niveau de service à la clientèle:

• Répondre promptement aux demandes de service
• Faire le suivi des engagements envers les clients et les collègues internes
• Écouter les problèmes des clients
• Communiquer des renseignements à propos des clients avec les représentants des ventes et le commis au service
• Compléter les bons de travail
• Maintenir les outils, fournitures et les pièces appropriés dans le véhicule

Maintenir l'équipement des clients:

• Documenter les problèmes d'équipement et les réparations complétées
• Diagnostiquer les problèmes d'équipement et faire les arrangements pour obtenir les pièces, fournitures ou outils nécessaires
• Communiquer les problèmes d'équipement et les réparations recommandées aux clients
• Régler, réparer ou calibrer l'équipement selon les spécifications du manufacturier
• Faire le suivi des contrats de maintenance

Prendre en charge les nouvelles installations d'équipement:

• Faire un suivi selon les délais déterminés
• Vérifier que l'équipement est réglé selon les spécifications du manufacturier
• Vendre des contrats de maintenance

Maintenir un environnement sécuritaire et respectueux:

• Signaler les incidents, blessures ou les incidents évités de justesse
• Se comporter conformément aux politiques de Sinclair
• Participer à des programmes de formation continus

COMPÉTENCES ET EXIGENCES

Éducation

• Formation ou certification des manufacturiers de matériel dentaire
• Certification, diplôme en mécanique, électronique, réparation de petites machines, etc. est un atout

Expérience

• Expérience de travail sur l'équipement dentaire des principaux manufacturiers un atout
• Expérience en mécanique, électrique, électronique, pneumatique, hydraulique et/ou plomberie
• Expérience avec l'installation de systèmes de compresseurs

Compétences

• Excellentes compétences en service à la clientèle
• Aptitude à résoudre les problèmes
• Capacité de planifier et d'organiser son horaire de travail avec une supervision limitée
• Excellente habileté à communiquer à l’oral et à l’écrit
• Bilinguisme requis

COMPÉTENCES SPÉCIFIQUES REQUISES POUR LE POSTE

• Voyage quotidien d’un cabinet de dentiste à un autre
• Permis de conduire canadien ou équivalent valide et bon dossier de conduite
• Disponible pour travailler le soir et la fin de semaine pour répondre aux appels d'urgence
• Être périodiquement obligé de voyager pendant la nuit pour fournir un soutien aux clients
• Capable de soulever de l'équipement lourd (jusqu’à 50 lbs)
• Dextérité manuelle pour manipuler les outils à main et les petits outils électriques

The anticipated salary range for this position: $58,100.00 - $87,100.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.