Service Technician - Okanagan

Medline Industries, LP; Vancouver; On-site; CAD 58,000 - 87,000; Full time

Job summary

Medline Canada is seeking a Field Service Technician to ensure dental equipment operates reliably, troubleshoot, repair, install equipment, and support maintenance contracts across the Vancouver region. The role requires 3+ years of repair experience, mechanical/electrical skills, and a valid Canadian driver’s license.

Daily travel to dentists’ offices is expected; some evenings/weekends may be required. Medline offers competitive compensation, benefits, and opportunities for career growth

Qualifications

• Minimum of 3 years’ experience repairing equipment.
• Certification, Diploma or Degree in mechanical, electrical, small machine repair is an asset.
• Dental Equipment Manufacturer certification training is an asset.

Responsibilities

• Responding to service requests and maintaining client service levels.
• Diagnosing equipment issues and arranging required parts or tools.
• Installing equipment and supporting maintenance contracts.
• Documenting repairs and communicating with customers and sales/coordination teams.
• Travel between dentists’ offices to service equipment and support emergencies.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Time management

Manual dexterity

Education

Dental Equipment Manufacturer certification training

Certification, Diploma or Degree in mechanical, electrical, small machine repair

Tools

Hand tools

Power tools

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada’s sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more…

Job Description Summary

This position is responsible to ensure that customer’s on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment, as well as supporting the installation of equipment and the sales of maintenance contracts.

Job Description

DUTIES & RESPONSIBILITIES

Maintain a high level of client service by

• Responding promptly to service requests
• Following through on commitments to customers and internal colleagues
• Listening to customer issues
• Communicating client service information with the Sales Representatives and the Service Coordinators
• Completing work orders
• Maintaining appropriate tools, supplies and parts within vehicle

Maintain client equipment by

• Documenting equipment issues and completed repairs
• Diagnosing equipment issues and arranging for required parts, supplies or tools
• Communicating equipment issues and recommended repairs to the customers
• Adjusting, repairing or calibrating equipment based on manufacturer’s specifications
• Following through on maintenance contracts

Supports new equipment installations by

• Providing follow up support within committed timelines
• Verifying equipment is set to manufacturer’s specifications
• Selling maintenance contracts

Maintain a safe and respectful environment by

• Reporting incidents, injuries or near misses
• Conducting oneself in accordance with Sinclair’s policies
• Participating in ongoing educational programs

Qualification & Skill Requirements

• Dental Equipment Manufacturer certification training a huge asset
• Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
• Minimum of 3 years’ experience repairing equipment
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
• Excellent customer service skills
• Aptitude for problem solving
• Able to prioritize and organize work schedule with limited supervision
• Strong verbal and written communication skills

Position Specific Requirements

• Daily travel between dentists’ offices throughout the territory
• Valid Canadian or equivalent driver’s license and a good driving record
• Available to work evening and weekends to support emergency call outs
• Periodically required to travel overnight to provide support to clients
• Able to lift heavy equipment (up to 50 lbs.)
• Manual dexterity to operate hand and small power tools

The anticipated salary range for this position:

$58,100.00 - $87,100.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.