Technicien audiovisuel de soutien (centre-ville Montréal)

Groupe Solotech Inc; Montreal; On-site; CAD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Group insurance

Training and career advancement

Professional development reimbursement

Employee assistance program

Job summary

Solotech is seeking an AV Technician to ensure room functionality, monitor sessions and manage webcasts. You will respond to client technical needs, build strong client relationships and act as a trusted advisor on solutions and service delivery.

You will coordinate with stakeholders, manage priorities, and maintain documentation while adapting to project schedules and client needs. bilingual in French and English is essential.

Qualifications

• Bilingual in French and English.
• DEC/DEP in electronics, AV, or related field.
• 3–5 years in a similar role; knowledge of sound, video, lighting.
• Knowledge of networking and Microsoft Office.

Responsibilities

• Ensure proper functioning of rooms, monitor and handle webcasts.
• Respond to clients' technical needs courteously and promptly to meet expectations.
• Develop excellent relationships with clients and act as their strategic advisor.
• Ensure customer satisfaction by being proactive to needs and deadlines.
• Document work in the ticketing tool and update internal docs.

Skills

Bilingual: French & English

Customer service

Communication skills

Teamwork

Prioritization

Education

DEC/DEP in electronics, AV, electronic engineering or similar

Tools

Crestron

AMX

Polycom

Tandberg

Zoom

Teams

SymNet

Soundweb

Biamp

QSC

Networking

MS Office

Job description

Why Solotech?

To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 1,700 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2026), join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Ensure the proper functioning of the rooms, perform technical monitoring and handle webcasts;
• Respond to clients' technical needs in a courteous and timely manner to meet their expectations;
• Develop excellent relationships with clients:
• Act as a strategic advisor to clients;
• Ensure customer satisfaction by being proactive to their needs;
• Listening and understanding customer needs;
• Re-assign requests to the right channel;
• Presenting solutions to customers;
• Document the work done in the ticketing tool;
• Update customer and Solotech internal documentation in accordance with changes made on site;
• Make recommendations and execute maintenance and parts replacement;
• Collaborate with the various stakeholders to ensure the best possible customer service;
• Find replacement solutions in order to try to make a system functional despite an equipment failure.

Your profile:

• Bilingual: French & English
• DEC or DEP (electronics), AV, electronic engineering, television production or equivalent;
• 3 to 5 years experience in a similar position;
• Knowledge of sound, video projection and lighting equipment at the consumer and commercial level;
• Basic knowledge of home automation (Crestron, AMX), video conferencing (Polycom, Tandberg, Zoom, Teams), digital audio processing (SymNet, Soundweb, Biamp, QSC);
• Knowledge of networking;
• Knowledge of the Microsoft Office suite;
• Valid driver's license (an asset);
• Must be available and open to working atypical hours depending on the project (early morning or evening depending on the client's needs);
• Relational skills and ability to communicate directly with the client;
• Provide excellent customer service;
• Team oriented and collaborative;
• Good management of priorities and respect for deadlines and tight deadlines;
• Strong ability to work under pressure and adapt to change;
• Ability to work with limited information (self-reliance and resourcefulness)

Our offer to you:

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.

Don’t have all the required skills? We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!

Find out more at: www.solotech.com

In this document, the masculine gender is used in the neutral form and refers to both women and men.