Technician, Claims

Desjardins Technology Group; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Pension plan

Group insurance

Telework equipment

Job summary

Desjardins Technology Group is seeking a Claims Technician to review claims, set guidelines for settlement, and provide discipline-specific support. You will advise on contract enforcement, analyze settlements, and develop technical skills across the team.

Strong decision-making and adaptability are essential as you resolve technically complex cases and draft action plans based on reviews. The role offers competitive compensation, bonus eligibility, and telework equipment reimbursement.

Qualifications

• College diploma and relevant education required.
• Knowledge of French is required.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Provide technical support for contract enforcement.
• Help claims advisors develop their technical skills.
• Analyze and approve claims settlements.
• Conduct research and propose solutions to conflicts outside the advisor’s scope.
• Revise independent adjuster claims.

Skills

French language

Education

College diploma in a related field

Job description

As a claims technician, you help review claims and establish guidelines for the claims settlement process. You serve as technical expert and provide discipline‑specific support for the settlement of medium‑complexity claims and the development of technical skills. Adaptability is essential to this position. You draw on your sound decision‑making skills to help solve technically complex problems and prepare action plans based on claim reviews. More specifically, you will be required to:

• Provide technical support for contract enforcement
• Help claims advisors develop their technical skills
• Analyze and approve claims settlements
• Conduct research and serve as resource person, proposing solutions to conflicts and situations outside the claims advisor’s scope of authority
• Revise independent adjuster claims.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• College diploma in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Ambiguity, Business insight, Customer Focus, Decision quality, Differences, Nimble learning, Situational adaptability
Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family
Property and casualty insurance (FG)

Unposting Date
2026-10-7