Technical Writer/Process Documentation Specialist - Remote Position

Actalent; United States; Remote; CAD 65,000 - 90,000; Full time

Job summary

Actalent is seeking a Technical Writer/Process Documentation Analyst to join our engineering team. This role focuses on developing, maintaining, and standardizing process documentation, collaborating with process owners, SMEs, and stakeholders to capture current and future-state workflows.

The successful candidate will produce SOPs, work instructions, process maps, and workflow documents, while ensuring governance, version control, and quality across deliverables in a remote-friendly environment.

Qualifications

• Bachelor's degree in Engineering or Technical Writing or related field; equivalent experience considered.
• 3+ years in technical writing, procedure writing, documentation analysis, or process documentation.
• Experience creating SOPs, work instructions, process maps, and controlled documentation.
• Interviewing and information gathering with SMEs and stakeholders.
• Excellent written communication and document organization skills.
• Proficiency with Microsoft Office Suite and collaboration platforms such as Microsoft Teams.
• Experience in document control and revision management processes.
• Strong attention to detail and ability to manage multiple documentation projects.

Responsibilities

• Collaborate with engineering teams, process owners, and SMEs to document business and engineering processes.
• Develop and maintain SOPs, Work Instructions, Process Maps, and Workflow Documentation.
• Standardize documents according to naming conventions, templates, and formatting standards.
• Facilitate documentation reviews and incorporate stakeholder feedback for accuracy.
• Support document governance, including revision tracking, version control, and reviews.
• Analyze current-state processes and document future-state improvements and best practices.
• Maintain quality, consistency, readability, and compliance across all deliverables.
• Work independently in a remote environment while collaborating with cross-functional teams.

Skills

Technical writing

SOP creation

Process mapping

Documentation governance

Stakeholder interviewing

Microsoft Office

Remote collaboration

Cross-functional collaboration

Education

Bachelor's degree in Engineering or Technical Writing

Tools

Visio

Lucidchart

PLM systems

Microsoft Teams

Job description

Actalent is a global leader in Engineering Services and human capital solutions. We are seeking a Technical Writer/Process Documentation Analyst to join our technical engineering team, reporting to an Actalent technical manager and project lead. This role will present the opportunity to support a variety of interesting projects and customers, the first of which is a project from a client that designs and manufactures hyperscale cooling and modular data center solutions.

We are seeking an experienced Procedure Writer / Documentation Analyst to support engineering and operational excellence initiatives through the development, maintenance, and standardization of process and procedure documentation. This role will partner with process owners, subject matter experts (SMEs), and business stakeholders to document current and future-state workflows, create controlled documentation, and ensure alignment with organizational standards and governance requirements.

Once the project is completed, this employee will have access to other projects as an Actalent employee and member of our technical engineering team.

Key Responsibilities

• Collaborate with engineering teams, process owners, and SMEs to gather requirements and document business and engineering processes.
• Develop and maintain:
• Standard Operating Procedures (SOPs)
• Work Instructions
• Process Maps
• Workflow Documentation
• Standards and Templates
• Controlled Process Documentation
• Translate complex technical and operational processes into clear, concise, and user-friendly documentation.
• Facilitate documentation reviews and incorporate stakeholder feedback to ensure accuracy and completeness.
• Standardize documents according to established naming conventions, templates, formatting standards, approval workflows, and document control requirements.
• Support document governance activities, including revision tracking, version control, and periodic document reviews.
• Analyze current-state processes and assist in documenting future-state improvements and operational best practices.
• Maintain a high level of quality, consistency, readability, and compliance across all documentation deliverables.
• Work independently in a remote environment while collaborating effectively with cross-functional teams.

The successful candidate will produce documentation including, but not limited to:

• Process Documentation
• Procedure Documentation
• Standard Operating Procedures (SOPs)
• Work Instructions
• Workflow Documentation
• Documentation Review and Revision Records

Required Qualifications

• Bachelor's degree in Engineering or Technical Writing/Documentation or a related field; equivalent experience considered.
• 3+ years of experience in technical writing, procedure writing, documentation analysis, process documentation, or operational excellence environments.
• Demonstrated experience creating SOPs, work instructions, process maps, and controlled documentation.
• Interviewing and information-gathering skills with SMEs and stakeholders.
• Excellent written communication and document organization skills.
• Proficiency with Microsoft Office Suite and collaboration platforms such as Microsoft Teams.
• Experience working within document control and revision management processes.
• Strong attention to detail and ability to manage multiple documentation projects simultaneously.

Preferred Qualifications

• Experience supporting engineering, manufacturing, industrial, data center, or operational excellence environments.
• Knowledge of Lean, Six Sigma, Continuous Improvement, or Process Excellence methodologies.
• Experience with PLM systems, document management systems, or enterprise content management platforms.
• Familiarity with workflow mapping tools such as Visio, Lucidchart, or similar applications.
• Understanding of quality management, ISO standards, or controlled document environments.

Success Factors

• Ability to quickly understand complex engineering and operational processes.
• Strong stakeholder engagement and facilitation skills.
• Commitment to documentation quality and standardization.
• Self-directed and capable of working remotely with minimal supervision.
• Excellent organizational skills and follow-through.

Actalent thanks all applicants; only selected qualified candidates will be contacted.