Technical Writer, Ottawa

Entrust; Ottawa; Hybrid; CAD 72,500 - 106,000; Full time

Benefits offered by this job

Comprehensive benefits

Vacation

Paid time off

Paid holidays

Job summary

Entrust is seeking a Technical Writer to join our product development team in Ottawa on a hybrid basis, three days per week in the office.

You will prepare and maintain documentation for new products, including end-user guides, installation manuals, online help, and knowledge base articles, while collaborating with engineering and senior writers.

Qualifications

• Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across computer software disciplines.
• 2+ years of experience creating and maintaining technical documentation for software products.
• Proven ability to meet deadlines and manage priorities when there are parallel releases.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively with geographically distributed teams.
• Proficiency with MadCap Flare and Atlassian Confluence.
• Familiarity with VMware virtualized environment.

Responsibilities

• Manage the creation and maintenance of end-user guides, installation manuals, and online help content for KeyControl products.
• Work closely with senior writers and engineering teams to gather technical information and document features.
• Follow established documentation standards, templates, and style guides (e.g., Microsoft Manual of Style).
• Assist in updating documentation based on product changes, bug fixes, and support feedback.
• Perform basic validation of documented steps by testing simple workflows where applicable.
• Participate in documentation reviews and incorporate feedback from peers and stakeholders.
• Track assigned documentation tasks and ensure timely completion within Agile sprint cycles.
• Support content updates and republish activities as needed.
• Maintain version control and organization of documentation assets.
• Provide regular updates on assigned tasks to the reporting manager.

Skills

Technical writing

Strong written & verbal communication

Independent & distributed teams

Education

Associate degree in STEM

Tools

MadCap Flare

Atlassian Confluence

VMware

Visio

Git

Job description

Position Overview

Entrust is seeking a Technical Writer to join our product development team. This hybrid role is based in our Ottawa office.

This role is responsible for preparing and maintaining documentation for new products, including online help systems, end‑user guides, installation, administration, and knowledge base articles. Candidates with experience authoring both virtualization software and SaaS products—and able to multitask across documents—are especially valued. The ability to create visual diagrams is required.

We’re looking for someone who is passionate about technical publishing, committed to accuracy, and thrives in a fast‑paced, collaborative environment.

Responsibilities

• Manage the creation and maintenance of end‑user guides, installation manuals, and online help content for KeyControl products.
• Work closely with senior writers and engineering teams to gather technical information and document features.
• Follow established documentation standards, templates, and style guides (e.g., Microsoft Manual of Style).
• Assist in updating documentation based on product changes, bug fixes, and support feedback.
• Perform basic validation of documented steps by testing simple workflows where applicable.
• Participate in documentation reviews and incorporate feedback from peers and stakeholders.
• Track assigned documentation tasks and ensure timely completion within Agile sprint cycles.
• Support content updates and republish activities as needed.
• Maintain version control and organization of documentation assets.
• Provide regular updates on assigned tasks to the reporting manager.

Basic Qualifications

• Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across computer software disciplines.
• 2+ years of experience creating and maintaining technical documentation for software products.
• Proven ability to meet deadlines and manage priorities when there are parallel releases.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively with geographically distributed teams.
• Proficiency with MadCap Flare and Atlassian Confluence.
• Familiarity with VMware virtualized environment.

Preferred Qualifications

• Experience with Microsoft Visio or similar flowcharting tools.
• Experience authoring SDK and API documentation.
• Familiarity with version control systems (e.g., Git).
• Experience in updating Linux man‑pages.
• Basic understanding of cloud‑based software environments.

Location

This is a hybrid role requiring three days per week in our Ottawa, Canada office.

Compensation and Benefits

The pay range for this position is $72,500 – $106,000 per year. The position is also eligible for the company’s discretionary annual incentive plan. Actual compensation will be determined based on education, skills, and experience. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off, and paid holidays.

EEO Statement

Entrust is an EEO/AA/Disabled/Veterans Employer. Entrust values diversity and inclusion and is committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].