Technical Writer, Ottawa

Entrust Corporation; Ottawa; On-site; CAD 73,000 - 106,000; Full time

Job summary

Entrust Corporation invites applications for a Technical Writer to join our product development team in Ottawa. The role focuses on creating and maintaining end-user guides, installation manuals, online help, and knowledge base articles for KeyControl products.

You will collaborate with engineers and senior writers to ensure accurate, well-structured documentation. The position requires 2+ years of technical writing experience, proficiency with MadCap Flare and Confluence, and familiarity with

Qualifications

• Associate degree in STEM or equivalent professional experience demonstrating technical aptitude across software disciplines.
• 2+ years of experience creating and maintaining technical documentation for software products.
• Proficiency with MadCap Flare and Atlassian Confluence; familiarity with VMware.
• Experience with Microsoft Visio or similar flowcharting tools.

Responsibilities

• Create and maintain end-user guides, installation manuals, and online help content for KeyControl products.
• Collaborate with engineers and senior writers to gather technical information and document features.
• Follow style guides (e.g., Microsoft Manual of Style) and established templates.
• Update documentation based on product changes, bug fixes, and feedback; participate in reviews.

Education

Associate degree in STEM field

Tools

MadCap Flare

Atlassian Confluence

VMware

Microsoft Visio

Job description

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

Entrust is seeking a Technical Writer to join our product development team. This role is hybrid based in our office in Ottawa. This role is responsible for preparing and maintaining documentation for new products, including online help systems, end-user, installation, administration, and knowledge base articles. Candidates with experience authoring both virtualization software and SaaS products—and able to multitask across documents are especially valued. The ability to create visual diagrams is required. We’re looking for someone who is passionate about technical publishing, committed to accuracy, and thrives in a fast-paced, collaborative environment.

Responsibilities

• Manage the creation and maintenance of end-user guides, installation manuals, and online help content for KeyControl products.
• Work closely with senior writers and engineering teams to gather technical information and document features.
• Follow established documentation standards, templates, and style guides (e.g., Microsoft Manual of Style).
• Assist in updating documentation based on product changes, bug fixes, and support feedback.
• Perform basic validation of documented steps by testing simple workflows where applicable.
• Participate in documentation reviews and incorporate feedback from peers and stakeholders.
• Track assigned documentation tasks and ensure timely completion within Agile sprint cycles.
• Support content updates and republish activities as needed.
• Maintain version control and organization of documentation assets.
• Provide regular updates on assigned tasks to the reporting manager.

Basic Qualifications

Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across computer software disciplines. 2+ years of experience creating and maintaining technical documentation for Software products. Proven ability to meet deadlines and manage priorities when there are parallel releases. Strong written and verbal communication skills are important. Ability to work independently and collaboratively with geographically distributed teams, including direct engagement with engineers and project managers. Proficiency with MadCap Flare and Atlassian Confluence are required. Familiarity in using VMware virtualized environment

Preferred Qualifications

Experience with Microsoft Visio or similar flowcharting tools. Experience authoring SDK and API documentation. Familiarity with version control systems (e.g., Git) Experience in updating Linux man-pages. Basic understanding of cloud-based software environments.

Where you will be

This is a hybrid role requiring three days per week in our Ottawa, Canada office.

About Entrust

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries, serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].

Compensation and Benefits

Compensation Range: The pay range for this position is $72,500 - $106,000 per year.

This position is also eligible for the company's discretionary annual incentive plan.

Actual compensation will be determined based on education, skills and experience.

In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off and paid holidays.

Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].