Technical Writer

Interac; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Generous vacation days

Comprehensive employer-paid benefits

Flexible hybrid work model

Job summary

Interac in Toronto is seeking a Technical Writer to work with cross-functional teams on documentation supporting projects and compliance standards. This role requires 5+ years of technical writing experience and a degree in a relevant field.

Responsibilities include creating user-friendly documentation, fostering continuous improvement, and engaging with subject matter experts. Interac offers generous benefits, a flexible work model, and a commitment to diversity and inclusion.

Qualifications

• 5+ years of professional technical writing experience.
• Experience engaging with technical subject matter experts.
• Excellent interpersonal, communication, and problem-solving skills.

Responsibilities

• Produce documentation in support of assigned projects.
• Build rapport with subject matter experts for clear content.
• Create and maintain exceptional technical documentation.

Skills

Technical writing

Editorial skills

Copywriting

Knowledge management

Interpersonal communication

Education

Degree in Technical Communication or related discipline

Tools

Word

PowerPoint

Excel

Confluence

ServiceNow Knowledge Base

Job description

Role Summary

Reporting to the Leader, Business and Information Security Office (BISO) and IT Compliance Management, the Technical Writer will work with cross‑functional teams and Agile squads to produce documentation in support of assigned projects. Because compliance is within our mandate, the Technical Writer will also be heavily involved in ensuring content supports our compliance with industry standards. They will write documentation that is engaging, consistent, user‑friendly, accurate, and follows our documentation standards.

What You Will Do:

• Building a rapport with subject matter experts across teams and squads to generate clear and accurate content that is up‑to‑date, effective, and user‑centric.
• Fostering a culture of continuous improvement within the team by consistently refining and optimizing our processes and documentation practices.
• Adopting and practicing the Agile principles and values followed by Interac.
• Creating, developing, and maintaining exceptional technical documentation in the form of procedures, policies, processes, standards, as well as build and play books.
• Analyzing processes to understand and document workflows.
• Demonstrating the ability to achieve successful outcomes while managing your workload and any competing priorities.
• Guiding the creation of well‑structured repositories to track documentation and affiliated references for a project or ongoing operation.
• Periodically reviewing and updating the library of technical terms and documentation knowledge base.
• Staying updated with industry trends and best practices in content writing and sharing insights with the team.
• Developing and publishing best practices and resources to enable Interac employees to effectively self‑manage knowledge and use related tools.

What You Bring:

• 5+ years of professional technical writing, editorial, or copywriting experience.
• A degree in Information Technology, Computer Science, Technical Communication English or a related discipline, such as Communications, Journalism, or English.
• Experience engaging with, guiding, and extracting knowledge from technical subject matter experts.
• Initiative. You have the confidence to navigate obstacles by proactively identifying and addressing them on your own.
• General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and/or middleware.
• Familiarity with standard IT Service Management (ITSM) operational practices and processes like DevOps, DevSecOps, and ITIL.
• The ability to create clear, accessible writing with a keen eye for consistency and technical accuracy.
• Experience owning the end‑to‑end documentation creation process through strong time‑management skills and providing status updates on tasks as assigned.
• Understanding of knowledge management practices.
• Excellent interpersonal, communication, presentation, and problem‑solving skills.
• The ability to thrive in a Payment Card Industry (PCI) and ISO27001 governed environment.
• Understanding that success is in the details. You notice things that others don’t.
• A love for information. You enjoy getting into the weeds technically, but don’t let that distract you from achieving your end goals.
• In‑depth knowledge of Word, PowerPoint, and Excel as well as building and using their templates.
• Experience with knowledge management tools, such as Confluence, Lucidchart, MS Teams, SharePoint, and ServiceNow Knowledge Base is an asset.
• Eligibility to work for Interac Corp. in Canada in a full‑time capacity.

What We’re Offering:

• Generous vacation and wellness days to help you recharge.
• Comprehensive employer‑paid benefits coverage for peace of mind.
• Market‑leading employer‑funded RRSP program to invest in your future.
• Flexible hybrid work model for better work‑life balance.
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family.
• Pregnancy and parental leave top‑up to support growing families.
• Charitable donation matching with United Way to amplify your impact.

Additional Pre‑Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include Canadian Criminal Credit Check, Canadian ID Cross‑Check, Public Safety Verification, 5‑year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law. If you require accommodation during any stage of the application or recruitment process, please contact us at [e-mail]. We will work with you to meet your needs.