Manager, Internal Communications

Harbour Air; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Health and dental benefits

Flight perks including buddy passes

Discounts at local restaurants

Job summary

Harbour Air in Vancouver is seeking a Manager for Internal Communications to connect with employees and enhance messaging consistency. This full-time role collaborates closely with leadership to shape effective communication strategies that represent the company’s values.

The ideal candidate has a Bachelor's degree in communications and extensive experience in internal communications. The position offers competitive salary and benefits, including performance bonuses and flight perks.

Qualifications

• 6–10+ years of progressive experience in internal or corporate communications.
• Demonstrated ability to develop and execute communications strategies.
• Proven ability to manage multiple priorities and deadlines.

Responsibilities

• Translate business decisions into clear, simple messaging for employees.
• Develop and execute internal communications aligned with priorities.
• Support leaders with tools and guidance to communicate effectively.

Skills

Exceptional writing, editing, and storytelling capability

Strong stakeholder management skills

Experience leading change communications

Ability to navigate ambiguity and competing priorities

Education

Bachelor's degree in communications, Public Relations, Journalism, Marketing, or related discipline

Tools

Intranet platforms

Content management systems

Job description

Position: Manager, Internal Communications

Reports to: VP People, Culture and Safety

The Manager, Internal Communications plays a key role in how Harbour Air connects with our people and communities,—bringing clarity, consistency, and intention to how we communicate.

Aligned to our vision of being BC’s most trusted, innovative, and sustainable regional airline, this role partners with leaders across the business to shape clear, trusted messaging that reflects our values and supports a strong employee experience.

Working closely with the People, Culture & Safety team, Commercial leadership, and the executive team, this role sets the direction for internal communications—evolving our intranet, improving how information flows, and supporting leaders through change.

Ultimately, this role helps bring our mission and purpose to life by ensuring our people feel informed, connected, and engaged in delivering safe, reliable, and enjoyable travel across BC.

WORK HOURS: Mon – Fri

TERM: Full-Time

DEPARTMENT: People, Culture and Safety

COMPENSATION AND BENEFITS: Competitive salary (including performance bonus), health and dental benefits, flight perks (including buddy passes and global inter-airline partnerships), discounts at local restaurants and partner organizations, staff events and much more!

Responsibilities and Expectations

Internal Communications & Employee Connection

• Translate business decisions into clear, simple messaging for employees across all functions and bases
• Improve consistency and reduce fragmented communication across the organization
• Support delivery of company-wide updates, leadership communications, town halls, employee forums, and culture, engagement, and safety messaging
• Develop and execute change management communication plans for organizational initiatives, ensuring employees are informed, aligned, and supported at every stage of transition
• Build and maintain communication frameworks and toolkits that enable consistent change messaging across all bases and functions

Communication and Strategic Delivery

• Develop and execute internal communications aligned with Harbour Air priorities
• Advise the VP, People, Culture & Safety and Senior Leadership on messaging and communication approaches
• Personally draft and deliver key communications, including leadership messages and company updates

Intranet & Communication Platforms

• Lead requirements gathering, vendor selection, and implementation of a new intranet platform
• Ensure the platform is accessible, mobile-friendly, and effective for a diverse workforce
• Establish structure, governance, and content standards
• Improve overall communication channels to create a clearer source of truth

Change Communications

• Support communication planning and major initiatives
• Draft communications that provide clarity and context during periods of change
• Help leaders communicate effectively with their teams through transitions

Leadership Enablement

• Support leaders with tools and guidance to communicate more effectively
• Help improve consistency and clarity in how leaders share information with their teams

This role may be asked to carry out additional tasks, projects, or responsibilities as required, in alignment with the scope and level of the position, to meet changing business needs.

Qualifications / Assets

• Bachelor's degree in communications, Public Relations, Journalism, Marketing, or a related discipline (or a combination of equivalent education and experience)
• 6–10+ years of progressive experience in internal or corporate communications, or a related field
• Exceptional writing, editing, and storytelling capability — able to translate complex business information into clear, compelling messaging
• Demonstrated ability to develop and execute communications strategies at an organizational level
• Strong stakeholder management skills with experience advising and influencing senior leaders
• Experience leading change communications in a complex or distributed organizational environment
• Demonstrated experience leading communications through organizational change, including restructuring, system implementations, or cultural transformation initiatives
• Ability to navigate ambiguity and competing priorities while maintaining message clarity and stakeholder trust
• Experience advising or coaching senior leaders on change communication approach and delivery
• Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Knowledge of communications best practices across channels including email, intranet, town halls, and digital platforms
• Experience leading or managing intranet implementation or digital communications platform projects
• Experience working with broad, complex, distributed workforces spanning frontline operations, corporate functions, and technical or trades environments across multiple locations.
• Proficiency with intranet platforms, content management systems, or digital communications tools
• Basic design or visual communications capability to support content production
• Ability to work independently and operate with a high degree of autonomy in a fast-paced environment
• Comfort navigating ambiguity and working through periods of significant organizational change