Technical Training Specialist

Radius Security; Richmond; Hybrid; CAD 37.000 - 45.000; Teilzeit

Benefits dieser Stelle

Paid internal and external training

Career development opportunities

Team culture and growth

Zusammenfassung

Radius Security is seeking a Technical Training Specialist to develop and deliver practical learning solutions for our Security business, starting with manufacturing. You will spend time with manufacturing teams, field technicians, and operations leaders to understand work processes and identify training needs.

From there you will translate complex technical concepts into clear materials, design SOPs, job aids, videos, and checklists, and build role-based training pathways.

Qualifikationen

• 5+ years of demonstrated experience as Trainer/Training Specialist in technical settings.
• Translate complex processes into clear, engaging learning materials.
• Formal education in adult learning or instructional design.
• Proven ability to work with manufacturing and field teams.

Aufgaben

• Perform training needs analysis by observing work and interviewing SMEs.
• Develop SOPs, job aids, guides, videos, and checklists.
• Translate technical content into practical, user-friendly learning materials.
• Apply adult learning principles to ensure relevance and applicability.
• Maintain training records, assess learner understanding, and support onboarding.
• Schedule third-party training, visit manufacturing sites, and promote continuous improvement.

Kenntnisse

Strong communication

Relationship building

Organization & PM

MS Office

Instructional design familiarity

Learning software/tools

Adaptability

Driver's license

BC security license

Ausbildung

Formal education in adult learning or instructional design

PIDP or similar credential

Tools

MS Office

Learning management systems (LMS)

Portfolio demonstrating AI usage

Jobbeschreibung

The Technical Training Specialist will be responsible for developing and delivering practical, scalable learning solutions within our Security business, starting with manufacturing.

Success in this role won't come from implementing complex enterprise learning frameworks or creating training for training's sake. Success will come from understanding how our business operates today, identifying the highest-priority learning needs, and building solutions that are appropriate for where we are in our growth journey.

This role is ideal for someone who enjoys:

• Building something from the ground up.
• Learning a business by observing people in action and building strong relationships with diverse team members.
• Creating structure by translating technical processes into clear, easy-to-follow learning materials.
• Partnering with experts across departments to capture and share knowledge.

The person in this role will spend significant time with manufacturing teams, field technicians, operations leaders, subject matter experts, and new team members to understand how work gets done and identify opportunities to improve consistency, onboarding, productivity, quality, and safety.

With direction from the Learning & Performance Manager, you'll help create a learning foundation that enables our teams to perform with confidence and excellence while supporting future growth and career development.

• Job Type: Part-Time, 6-Month Fixed-Term Contract
• Job Hours: Approximately 20-24 hours per week. Flexibility in workdays and hours is required based on business needs.
• Compensation: Starting at $36.00 per hour, dependent on experience.
• Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
• Career Development: We're passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
• Vibrant Team Culture: We know how to have fun— Its part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You'll feel connected, supported, and celebrated.
• Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You'll be empowered to make meaningful contributions every day.
• Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

Job Description

Training Needs Analysis & Knowledge Discovery

• Develop a deep understanding of our products, services, workflows, and operational processes.
• Conduct job observations, ride-alongs, site visits, and interviews to identify critical knowledge, skills, and performance requirements.
• Build strong relationships with subject matter experts across manufacturing, field operations, technical support, and leadership teams.
• Identify skill gaps, training opportunities, and areas where improved documentation could increase consistency and performance.
• Help establish training priorities based on business needs, operational risk, and organizational maturity with support of the Learning & Performance Manager.
• Create and maintain role-based training matrices and learning pathways.

Technical Training Development

• Develop standard operating procedures, work instructions, troubleshooting guides, and knowledge repositories to capture organizational knowledge.
• Design and develop practical learning materials such as job aids, guides, videos, checklists, and facilitator resources.
• Translate complex technical processes into engaging, user-friendly learning content.
• Apply adult learning principles to ensure training is practical, relevant, and immediately applicable.
• Improve training materials based on learner feedback, field observations, and business changes as needed.

Training Support

• Maintain training records and completion tracking.
• Measure learner understanding through assessments, observations, practical demonstrations, and feedback mechanisms.
• Support onboarding and internal role transitions as needed.
• Schedule and source third-party training opportunities with P&C Coordinator as needed.
• Conduct regular visits to manufacturing, customer sites, and field operations to stay connected to the work being performed.
• Build credibility and trust with team members at all levels of the organization
• Promote a culture of continuous learning and improvement.
• Be a champion of our DNA (our values).

*Please note: this is not an exhaustive list and other responsibilities may be added to the role as needed.

• Minimum 5 years of demonstrated experience as a Trainer/Training Specialist (or a related role), in a technical, manufacturing, construction, industrial, security, telecommunications, or field service environments.
• Formal education in adult learning and/or instructional design, such as VCC's Provincial Instructors Diploma (PIDP) or similar. Bonus points for learning experience design credentials!
• Demonstrated ability to learn complex technical concepts and translate them into clear, engaging learning materials.
• Excellent communication and ability to build strong relationships across various levels of the organization.
• Exceptional curiosity and a genuine desire to understand how things work.
• Organization and project management skills and the ability to manage multiple initiatives simultaneously.
• Confident using Microsoft Office and ability to quickly learn new systems. Proficient in a variety of learning software and tools. Bonus points for a portfolio that highlights AI usage to scale training material delivery!
• Valid driver's license with clean driving record.
• Must be able to obtain a valid BC security license.
• Proficient in the safe and proper use of hand tools, power tools, multimeters, and other testing equipment.
• Physically capable of periodically lifting and carrying up to 45 lbs.