Technical Trainer - Truck & Transport

Brandt Corporate Services Ltd; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Benefits coverage

RRSP/Pension

Job summary

Brandt in Mississauga, ON is seeking an experienced trainer to develop and deliver service technician training for Paccar, Peterbilt and Cummins equipment. You will create instructional materials, coordinate programs, and ensure safety and quality standards are met.

The role requires a Journeyman heavy-duty technician and demonstrated ability to design curricula, manage training projects, and travel within North America to support Brandt’s dealer network.

Qualifications

• Certified as a Journeyman in the heavy duty equipment technician trade (Red Seal preferred).
• Ability to develop and deliver instructor-led training and materials.
• Willingness to travel within North America for training delivery.

Responsibilities

• Develop instructional and evaluation materials for Brandt’s service technicians.
• Implement the service technician development program with scheduling and coordination.
• Deliver training as a Certified Dealer Instructor or SME.
• Maintain up-to-date course outlines, materials and brand guidelines.
• Schedule training with Service Managers, Supervisors and Training staff.

Skills

Instructional delivery

Curriculum development

Training coordination

Communication skills

Education

Journeyman in heavy duty equipment technician trade (Red Seal)

Tools

Brandtnet

OEM learning management systems

MS Office

Job description

1655 Britannia Rd E
Mississauga, ON L4W1S5, CAN

• Human Resources
• Full-Time
• Requisition #: TECHN002914

Description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• In collaboration with others, identify sources for, and as required help develop, suitable instructional and evaluation materials for Brandt’s service technicians in the areas of Paccar, Peterbilt and Cummins.
• Implement the service technician development program including:
  - identifying employee development needs in all Brandt’s T&T Dealerships
  - locating and/or coordinating development of professional quality curriculum; and
  - in collaboration with others develop and implement the scheduling, coordination, and delivery of development training activities.
• Monitor, report on, and drive achievement of original equipment manufacturer (OEM) training metrics.
• Ensure employee development activities are aligned with continuous improvement in the areas of quality, LEAN, health and safety, and organizational performance by recording, monitoring, reporting, and integrating feedback and data.
• Actively contribute to and collaborate on the development and implementation of the company’s overall technician development paths, plans and schedules.

Development Needs

• Work with Operations, and Brandt’s Warranty, and T&T corporate product group and their original equipment manufacturers (OEMs) to document the development priorities.
• Document and validate program plans to address development priorities.
• Identify resources for program plans.
• Monitor resource allocations and plan progress.
• As required, adjust plans based on needs.

Instruction Delivery and Instructional Materials

• Deliver training as a Certified Dealer Instructor or in-house subject matter expert.
• Ensure delivery and scheduling is efficient and maximizes instructor time.
• Develop professional quality, instructionally sound educational curriculum that enables students to efficiently, effectively and safely operate, diagnose, assemble/disassemble, repair and/or evaluate the working condition of heavy duty mobile equipment and associated systems.
• Identify sources for, and when directed to, help developprofessional quality classroom, hands-on and online training courses and programs, and evaluation materials.
• Utilize various corporate systems in the organization and development of materials (e.g. Brandtnet).
• Ensure evaluations (tests, hands on demonstrations, etc.) are appropriate to measure trainee competence.
• Maintain an up-to-date catalogue of program materials including course outlines and descriptions.
• Use MS Office computer applications to manage course material (i.e. materials, procedures, manuals, handouts, charts, schematics and online presentations).

Program Implementation

• Schedule training delivery in collaboration with the Service Managers, Supervisors/Foremen, the Training Centre Manager, Training Coordinators, Training Administrators, and others.
• Communicate via Brandtnet or by other means (e.g. email) accurate and complete training schedules and course information.
• Ensure delivery and scheduling is efficient and maximizes instructor time.
• Ensure trainees complete any pre-requisite requirements by monitoring enrolments and completions.
• Document and report trainee evaluation scores and attendance, and report on performance against metrics.
• As required prepare and distribute Certificates of Completion to trainees, and arrange program completion recognition (e.g. graduations).
• In collaboration with others coordinate the delivery of other required training.
• Utilize various third-party systems (e.g. OEM learning management systems) in training program management and delivery.
• Participate in ongoing audits of program effectiveness.
• Ensure training materials and programs are relevant and current.
• Ensure communications and presentations meet Brandt’s brand guidelines.
• Meet other internal and external training standards for curriculum, reporting, etc.
• Gather feedbackfrom students and others to continuously improve program content and delivery (e.g. by ensuring feedback is documented, collected and integrated).

Other

• Supportoperations efforts by analysing and responding to organizational development needs.
• Follow all company policies, procedures and directives, in particular those related to training such as pre-requisite completions, training durations, recording information, etc.
• Perform any additional work requested/required to meet the needs ofthe organization.
• Collaborate and liaise with outside agencies (e.g. OEMs, etc.) on behalf of Brandt.

What We Look For

• Certified as aJourneyman in the heavy duty equipment technician trade or equivalent designated trade, preferably as an Interprovincial (Red Seal) Journeyman.
• Responsive to the instructional needs of Brandt Tractor’s branches and their personnel.
• Demonstrates professionalism and recognizes the importance of the instructor’s role as leader in modeling health and safety, professional behavior and service excellence.
• Show initiative in learning about Brandt Tractor’s products and equipment and be committed to continuous improvement.
• Possesses a solid foundation of mechanical, analytical and technical, and instructional design and delivery knowledge and skills.
• Able to work collaboratively with the corporate training team, warranty, operations staff, etc.
• Communicate effectively and professionally, both in person and in writing.
• Strong interpersonal skills.
• Able to be self-directed and organize work, set priorities, and achieve work related objectives and goals.
• Able to travel freely within North America.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.