Technical Trainer

Granicus; Montreal; Remote; CAD 70,000 - 90,000; Full time

Job summary

Granicus seeks a Technical Trainer to deliver impactful training sessions for public sector clients, helping them maximize value from GovTech solutions. This role includes tailoring content, managing engagements, and providing post-training support. A passion for teaching, presentation skills, and client success are central to this role. Join our mission to empower communities through effective technology usage.

Qualifications

• Fluent in English and French.
• Experience in training or education.
• Ability to manage multiple training sessions simultaneously.

Responsibilities

• Deliver interactive training sessions for public sector clients.
• Tailor training content to client-specific needs.
• Provide post-training support to apply knowledge.

Skills

Presentation skills

Client success

Adaptability

Organizational skills

Education

Bachelor’s degree or equivalent experience in education, training, instructional design

Tools

Learning management systems (LMS)

Online training tools

Virtual facilitation platforms

Job description

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Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

As a Technical Trainer, you will be responsible for delivering engaging, high-impact training sessions to public sector clients, helping them maximize the value of our GovTech solutions. Your focus will be on facilitating in-person and virtual training sessions, ensuring that end users understand and effectively use our products. You will work closely with Project Managers, Product Development, and Customer Success teams to tailor training programs to client needs and support successful implementations.

This role requires exceptional presentation skills, a passion for client success, and the ability to adapt training approaches to different audiences. The ideal candidate is an enthusiastic educator with a consultative mindset, capable of making complex software solutions accessible and user-friendly.

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

As a Technical Trainer, you will be responsible for delivering engaging, high-impact training sessions to public sector clients, helping them maximize the value of our GovTech solutions. Your focus will be on facilitating in-person and virtual training sessions, ensuring that end users understand and effectively use our products. You will work closely with Project Managers, Product Development, and Customer Success teams to tailor training programs to client needs and support successful implementations.

This role requires exceptional presentation skills, a passion for client success, and the ability to adapt training approaches to different audiences. The ideal candidate is an enthusiastic educator with a consultative mindset, capable of making complex software solutions accessible and user-friendly.

What your impact will look like :

• Deliver live, interactive training sessions (both virtual and in-person) for public sector clients, ensuring they effectively use our products.
• Tailor training content to address client-specific needs, use cases, and GovTech industry best practices.
• Manage multiple training engagements from scheduling to completion, ensuring a smooth and impactful learning experience.
• Serve as a trusted advisor, advocating best practices to drive long-term success for clients.
• Provide post-training support and guidance to help clients apply their knowledge in real-world scenarios.
• Collaborate with Project Managers and Implementation teams to ensure training aligns with broader client engagement goals.
• Assist in refining and updating training materials to reflect new product features and enhancements.
• Continuously evaluate training effectiveness, incorporating client feedback to improve future sessions.
• Travel up to 50% in North America to conduct on-site trainings as needed.

You will love this job if you have :

• Passion for training and empowering public sector clients to succeed with GovTech solutions.
• Strong presentation and facilitation skills, with the ability to explain complex concepts in a clear, engaging way.
• Proven ability to adapt training approaches to different audiences, from technical users to non-technical stakeholders.
• Ability to manage multiple training sessions simultaneously in a fast-paced environment.
• Detail-oriented, with strong organizational and problem-solving skills.
• Familiarity with learning management systems (LMS), online training tools, and virtual facilitation platforms.
• Knowledge of responsive web design, accessibility, content management systems (CMS), analytics, and / or social media platforms is a plus.
• Bachelor’s degree or equivalent experience in education, training, instructional design, or a related field.
• Fluent in English and French.

Security Requirements :

• Responsible for protecting company and client information in accordance with the organization’s security policies.
• Must uphold the confidentiality, integrity, and availability (CIA) of all information assets.
• Must be willing and able to obtain / maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website : https : / / www.tpsgc-pwgsc.gc.ca / esc-src / msc-csm / chap4-eng.html#s42

Join our team and help shape the future of GovTech education by developing industry-leading learning programs, certification paths, and immersive tutorials that empower public sector clients to excel—and partnering with Sales and Marketing to maximize the value we deliver to our customers.

Don’t have all the skills / experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

• A few culture highlights include –Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally.We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here .

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Software Development

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