Technical Support Team Lead | Telematics

Teltonika; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

RRSP

3 weeks vacation

6 sick days

Birthday day off

Summer hours

Company events

Job summary

Teltonika in Toronto, ON, is hiring a Technical Support Team Lead to manage a team of IoT Solutions Engineers and ensure fast, high-quality issue resolution. The role blends leadership with hands-on technical guidance in an agile, hybrid environment.

You will drive KPI-driven performance, collaboration with Sales and R&D, and ongoing team development. We offer health insurance, RRSP, vacation, sick days, and flexible hours in a global IoT company focused on GPS tracking and fleet management

Qualifications

• Proficiency in English (B2+ or higher) as primary working language.
• Experience working with technical products.
• Strong organizational, results-oriented, and communication skills.
• Constructiveness, conscientiousness, and strong problem-solving skills.
• Strong analytical thinking with ability to propose insights and solutions.
• Flexibility to adapt to changing technologies and processes.
• Management experience in customer service is an advantage.
• Familiar with GitLab or Jira.

Responsibilities

• Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution.
• Support the professional development of team members and foster their competence growth.
• Prioritize, analyze, and assist in resolving incoming helpdesk tickets.
• Collaborate closely with the Sales department and the R&D team.
• Plan team resources and take part in the hiring process.
• Monitor team performance metrics and work to maintain or improve KPI results.
• Oversee and balance the team's workload.
• Ensure high-quality team output and a strong customer satisfaction index.
• Create, improve, or initiate new and existing processes.
• Provide continuous and constructive feedback to the team and other stakeholders.
• Work in an agile environment and contribute to effective agile practices.

Skills

English B2+

Tech product exp

Leadership

Analytical thinking

Problem solving

Agile practices

Communication skills

Adaptability

GitLab familiarity

Jira familiarity

Tools

GitLab

Jira

Job description

We are hiring a Technical Support Team Lead to manage a team of IoT Solutions Engineers and guarantee fast, high-quality customer issue resolution. Success in this role requires technical know-how, leadership, and strong people skills.

Teltonika's telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

In this role, you will:

• Provide guidance to the team on technical and procedural matters, ensuring smooth issue resolution
• Support the professional development of team members and foster their competence growth
• Prioritize, analyze, and assist in resolving incoming helpdesk tickets
• Collaborate closely with the Sales department and the R&D team
• Plan team resources and take part in the hiring process
• Monitor team performance metrics and work to maintain or improve KPI results
• Oversee and balance the team's workload
• Ensure high-quality team output and a strong customer satisfaction index
• Create, improve, or initiate new and existing processes
• Provide continuous and constructive feedback to the team and other stakeholders
• Work in an agile environment and contribute to effective agile practices

What we expect of you:

• Proficiency in English (B2 level or higher) as it will be your primary working language, other language is an advantage
• Experience working with technical products
• Organizational, results-oriented, and communication skills
• Constructiveness, conscientiousness, and strong problem-solving skills
• Strong analytical thinking and the ability to formulate proposals, insights, and solutions
• Flexibility to adapt to changing technologies and processes
• Management experience in customer service would be an advantage
• Familiar with tools like GitLab or Jira

What we offer:

• Work type: Hybrid (at least 3 days from office); Office location: 20 Dundas St W, Toronto, ON
• Career: opportunity to grow your career and shape finance processes and standards in a rapidly growing, innovative and global IoT organization
• Hands-on involvement in complex, real-world finance and accounting topics (go-to-market, margin optimization, international structures etc.)
• Benefits: company funded health insurance; RRSP; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday; Summer working hours on June and July months; Company's Events
• Work Environment: professional, ambitious, and supportive team with a strong execution mindset; Flat hierarchy, fast decision-making, and real ownership over outcomes

Compensation: $85,000 - $110,000

• Artificial intelligence tools are not used at any stage of the hiring process for this role
• This job posting is for an existing vacancy