Technical support specialist - wholesale trade

Gestal Amérique du Nord Inc.; Laval (administrative region); On-site; CAD 42,000 - 62,000; Full time

Job summary

Gestal Amérique du Nord Inc. in Laval, QC, seeks a sales-focused professional to oversee orders and promotions for industrial supplies. You will read blueprints to determine dimensions, identify potential clients, and present tailored goods or services to meet client needs.

The role involves coordinating contracts, using forecasting software, and providing ongoing post-sale support to clients, with a 40-hour workweek and morning/evening shifts as needed.

Qualifications

• College/CEGEP diploma or equivalent (1–2 years)
• 2 years to less than 3 years of experience preferred
• Experience in sales or customer-facing roles is advantageous

Responsibilities

• Oversee the preparation of sales and orders
• Promote sales to existing clients
• Read blueprints to determine dimensions and material requirements
• Identify and solicit potential clients
• Assess client needs and resources to recommend goods or services
• Deliver sales presentations
• Conduct sales transactions
• Prepare and administer sales contracts
• Use sales forecasting software
• Provide input into product design where tailored to client needs
• Consult with clients after sale to provide ongoing support
• Reach out to clients after sale or signed contracts to provide ongoing support
• Review and adapt information on product innovations, competitors and market conditions
• Provide presentations on benefits and uses of goods or services
• Resolve product and service related problems
• Troubleshoot equipment issues
• Advertise and/or promote products, sales or services
• Provide customer service

Skills

Interpersonal skills

Oral communication

Written communication

Organized

Flexibility

Education

College/CEGEP diploma (1–2 years)

Tools

Sales forecasting software

Job description

• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years

Work site environment

• Heavy equipment

Tasks

• Oversee the preparation of sales and orders
• Promote sales to existing clients
• Read blueprints to determine dimensions of structure or system and material requirements
• Identify and solicit potential clients
• Assess client's needs and resources to recommend the appropriate goods or services
• Deliver sales presentations
• Conduct sales transactions
• Prepare and administer sales contracts
• Use sales forecasting software
• Provide input into product design where goods or services must be tailored to suit client's needs
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Troubleshoot problems related to equipment
• Advertise and/or promote products, sales or services
• Provide customer service

Type of product

• Industrial supplies

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Flexibility

Screening questions

• Do you have experience working in this field?

Employment terms options

• Early morning

Employment terms options

• Morning
• Day
• Overtime required

Support for youths

• Offers on-the-job training tailored to youth
• Work Term: Permanent
• Work Language: French
• Hours: 40 hours per week