Technical Support Specialist – T&D

Jobtailor; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

Jobtailor in Montreal, QC, is seeking a customer-focused technical support specialist to provide hands-on assistance by phone, email, and during on-site visits.

You will independently resolve common and moderately complex issues, coordinate with internal teams to deliver fast solutions, and contribute to customer satisfaction and continuous improvement.

Qualifications

• College diploma in Computer Science, Electronics, Optics, Physics, or Telecommunications.
• Minimum of 4 years' experience in customer technical service or internal support.
• Proficiency in English.

Responsibilities

• Provide hands-on support to customers by phone, email, and during on-site visits.
• Independently resolve common and moderately complex issues
• Coordinate efforts with internal teams to deliver fast and effective solutions
• Ensure customer satisfaction and support continuous improvement

Skills

Technical Support

Issue Resolution

Customer Service

Problem Solving

Technical Troubleshooting

English

Education

College diploma in Computer Science, Electronics, Optics, Physics, or Telecommunications

Job description

• Provide hands-on support to customers by phone, email, and during on-site visits
• Independently resolve common and moderately complex issues
• Coordinate efforts with internal teams to deliver fast and effective solutions
• Ensure customer satisfaction and support continuous improvement

Requirements

• College diploma in Computer Science, Electronics, Optics, Physics, or Telecommunications
• Minimum of 4 years' experience in customer technical service or internal support
• Proficiency in English

Core Competencies

Demonstrates expertise in customer technical service with a focus on problem resolution and customer satisfaction. Proficient in coordinating with internal teams to enhance service delivery and support continuous improvement initiatives.

Highest-signal resume keywords

• Customer Technical Service
• Problem Resolution
• Internal Support Coordination
• Customer Satisfaction
• Continuous Improvement

ATS Optimization Keywords

Hard Skills

• Technical Support
• Issue Resolution
• Customer Service
• Problem Solving
• Technical Troubleshooting

Soft Skills

• Communication
• Interpersonal Skills
• Collaboration
• Adaptability

Industry Keywords

• Computer Science
• Electronics
• Optics
• Physics
• Telecommunications