technical support specialist – information technology (IT)

WZMH Architects; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to join their dynamic team in a fast-paced environment. This role involves providing critical support to users, managing incidents, and ensuring the smooth operation of computer networks. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to client satisfaction. With a focus on professional growth, this opportunity offers comprehensive health benefits and a supportive work culture, making it an excellent choice for those looking to advance their careers in the technology sector.

Benefits

Dental plan

Disability benefits

Health care plan

Learning/training paid by employer

On-site amenities

Parking available

Travel insurance

Qualifications

• 3-5 years of experience in a technology-related role.
• Knowledge of networking software and hardware is essential.

Responsibilities

• Provide technical support and training to users experiencing difficulties.
• Manage incidents and report on the performance of computer systems.

Skills

Client focus

Excellent oral communication

Excellent written communication

Attention to detail

Ability to multitask

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

AutoCAD

Autodesk REVIT

SketchUp

MS Office

Amazon Web Services (AWS)

MS Active Directory

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  
  

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs covered by employer
• Help desk
• Telecommunications industry
• Consulting firm
• General office
• Private company, corporation or industry
• Office building
• Private sector
  
  

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
  
  

Supervision

• No supervision responsibility
  
  

Experience and specialization

Computer and technology knowledge

• MAC
• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Programming software
• HTML editing software
• Web service design
• Mapping and data visualization software
• Database software
• Programming languages
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• Wireless networks
• AutoCAD
• Autodesk REVIT
• SketchUp
• MicroStation
• Amazon Web Services (AWS)
• V-Ray
  
  

Additional information

Security and safety

• Criminal record check
  
  

Transportation/travel information

• Own transportation
• Public transportation is available
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
  
  

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Honesty
  
  

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits
  
  

Financial benefits

• Group insurance benefits
• Life insurance
  
  

Long term benefits

• Long-term care insurance
• Maternity and parental benefits
  
  

Other Benefits

• Learning/training paid by employer
• On-site amenities
• Parking available
• Travel insurance