technical support specialist – information technology (IT)

Sandman Hotel Group; Richmond; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated technical support specialist to enhance user experience and ensure seamless operation of computer systems. This role involves providing exceptional customer service, troubleshooting technical issues, and training users on software applications. Join a dynamic team in a supportive environment that values accuracy and client focus. The company offers competitive health benefits and a commitment to diversity and inclusion, making it an ideal place for those looking to grow their careers while contributing to a welcoming workplace.

Benefits

Dental plan

Health care plan

Vision care benefits

Group insurance benefits

Life insurance

Public transportation availability

Qualifications

• Experience in technical support is an asset.
• Knowledge of computer networks and troubleshooting is essential.

Responsibilities

• Provide technical support and training to users experiencing difficulties.
• Manage incidents and maintain a log of problems and solutions.
• Supervise other technical support workers.

Skills

Client focus

Organized

Team player

Accurate

Education

College/CEGEP

Tools

MS Office

SQL

Networking software

Servers

Desktop applications

Database software

Job description

Overview

Languages: English

Education

• College/CEGEP

Experience

Experience an asset

Work location

On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Head office

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Networking software
• Servers
• Desktop applications
• Database software
• MS Office
• SQL

Additional information

Transportation/travel information

• Public transportation is available

Personal suitability

• Accurate
• Client focus
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Other Benefits

• Other benefits

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as members of these groups:

Support for newcomers and refugees

• Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers