technical support specialist – information technology (IT)

Sto:lo Service Agency; Chilliwack; In loco; CAD 60.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free parking

Learning/training paid by employer

Paid time off

Wellness program

Descrizione del lavoro

Sto:lo Service Agency in British Columbia seeks a technical support specialist (IT) to provide frontline IT support, manage access, and monitor systems. This full-time, on-site role offers 60,000–65,000 CAD annually, 35 hours per week, with opportunities to train and grow.

Responsibilities include assisting users, documenting solutions, supporting networks, and ensuring system reliability; CompTIA Security+ and ITIL certifications are valued.

Competenze

• Provide frontline IT support for users and systems.
• Document and track issues and resolutions.
• Assist with network access and training for users.

Mansioni

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Ensure smooth operation of computer equipment and machinery

Conoscenze

Customer service

Problem solving

Multitasking

Formazione

CompTIA Security+ Certification

ITIL Certification

Strumenti

Windows OS

Networking

Python

Descrizione del lavoro

technical support specialist – information technology (IT)

With some duties as aninformation technology (IT) support technician

Job details

• Salary 60,000 to 65,000 annually (To be negotiated) / 35 hours per week
• Terms of employment Permanent employment Full time

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Ensure smooth operation of computer equipment and machinery

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• Information technology infrastructure library (ITIL) Certification

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• iOS
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Communication software
• Project management software
• Programming software
• Mapping and data visualization software
• Database software
• Python
• Data analysis software
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• Wireless networks
• Computerized inventory record keeping and re-ordering system

Type of experience

• Call centre

Area of work experience

• Quality assurance or control

Security and safety

• Criminal record check

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Disability benefits
• Paramedical services coverage
• Group insurance benefits
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Maternity and parental benefits
• Tax-Free Savings Account (TFSA)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Wellness program

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.