technical support specialist – information technology (IT)

Tech Quest Solutions; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Calgary is seeking an IT Specialist to provide technical support and training to users. The role involves setting up equipment, maintaining networks, and ensuring users have access to necessary resources. Candidates should have a secondary school diploma and relevant experience in IT support.

Benefits

Relocation costs covered by employer

Qualifications

• 1 to 2 years of experience in IT support.
• Ability to consult user guides and technical manuals.
• Willingness to relocate.

Responsibilities

• Provide technical support and training to users.
• Set up and maintain computer networks and systems.
• Document problems and solutions for future reference.

Skills

Technical Support

Problem Solving

User Training

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : 1 year to less than 2 years

Work setting

• Relocation costs covered by employer
• Willing to relocate

Tasks

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Work Term : Permanent

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Information Technology It Specialist • Calgary, AB, CA