Technical Support Specialist - Hay & Forage

CNH; Saskatoon; On-site; CAD 72,000 - 83,000; Full time

Job summary

An established industry player in agricultural and construction equipment seeks a dedicated Technical Support Specialist. This role is pivotal in providing expert technical advice and support to dealership technicians, enhancing product reliability, and authoring essential service information. The ideal candidate will thrive in a diverse and inclusive workplace, contributing to the mission of empowering customers through innovation and sustainability. Join a forward-thinking company that values your expertise and offers a comprehensive benefits package, including medical, dental, and flexible work policies, to support your well-being and professional growth.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k plan

Paid parental leave

Flexible work policies

Opportunities for self-development

Paid leave for specific activities

Qualifications

• Bachelor's Degree or equivalent experience required.
• 2+ years of mechanical experience with mobile equipment.
• Technical writing skills and customer support experience preferred.

Responsibilities

• Help dealer technicians diagnose and troubleshoot technical concerns.
• Craft additional technical troubleshooting documents for dealers.
• Develop and conduct online training for dealership technicians.

Skills

Diagnosing technical concerns

Troubleshooting agricultural equipment

Technical writing skills

Customer support experience

Mechanical experience with mobile equipment

Diagnostics of electrical systems

Hydraulic systems knowledge

Education

Bachelor's Degree in Engineering Technology

Associate's Degree with 3+ years experience

High School Diploma with 5+ years experience

Job description

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

The Technical Support Specialist - Hay & Forage is a vital team member within the Technical Support organization (TS). These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people; Help improve reliability and serviceability of CNH Industrial products; Author and maintain service information and solutions into the ASIST Knowledge database for Dealers to reference.

The ideal candidate will be located in Ames, IA, Racine, WI or Saskatoon, SK.

Responsibilities

• Help Dealer technicians with: Diagnosing and trouble-shooting technical concerns on agricultural equipment; Diagnosis of systems using electronic test equipment and interpretation of fault codes; Adjustments and settings for hydraulic, electrical and application performance; Adjustments and settings for varying crop harvesting, planting or precision applications; Procedures related to equipment repairs and preventive maintenance.
• Answer technical questions from CNH Industrial dealers or from CNH Industrial Field Service people using personal knowledge, experience and available reference sources
• Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships and customers.
• Crafting additional technical troubleshooting documents to allow dealers to search the self-help ASIST database for technical solutions; Delivery to CNH Industrial Quality, Engineering and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of CNH Industrial products; Statistical use, to help identify emerging product issues.
• Maintain relationships with Engineering, Quality, Technical Training and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial equipment.
• Develop and conduct online and/or web based training activities for Dealership Technicians and internal customers; support other Technical Training initiatives as necessary.
• Become "product experts" on assigned products (the Technical Support Specialist will support more products as their level of technical skills and product understanding increases)
  
  
  

Qualifications

• Bachelor's Degree or equivalent experience OR
• Associate's Degree or equivalent experience with 3+ years of technical experience with mobile equipment OR
• High School Diploma or equivalent experience with 5+ of technical experience with mobile equipment
• 2+ years of mechanical experience, specifically working with mobile equipment
  
  
  

The preferred candidate will have:

• Bachelor's Degree preferred in Engineering Technology or related degree
• 2+ years of customer support experience
• Dealership experience (service, parts, or Precision)
• Technical experience with Hay & Forage (windrower, SPFH, round baler) Agriculture concepts and technology
• Technical experience relating to diagnostics of mobile electrical (12 or 24 volt DC) and hydraulic systems
• Technical writing skills
  
  
  

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

The annual salary for this role is $72,500 - $83,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster here . CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at [e-mail].

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.