Technical Support Specialist – Canada

Hornetsecurity GmbH; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Hornetsecurity GmbH is seeking a Technical Support Specialist in Montreal to provide exceptional customer service and technical support. The role involves diagnosing technical issues, building relationships with clients, and collaborating with teams to enhance product functionality. This full-time position offers opportunities for professional development in a fast-growing international company.

Benefits

Home-office option

Flexible working hours

Collective insurance plan

Health allowance for fitness memberships

Opportunities for personal and professional development

Qualifications

• Experience troubleshooting Windows Server issues.
• Previous experience in network/system administration.
• Fluent in English and French; additional languages are a plus.

Responsibilities

• Diagnose and resolve technical issues for corporate clients.
• Build personal customer relationships and ensure excellent service.
• Coordinate issue resolution with the development team.

Skills

Analytical skills

Problem-solving skills

Customer etiquette

Networking protocols understanding

Fluency in English

Fluency in French

Quick learner

Knowledge of Hyper-V

Knowledge of VMware

Windows Server OS understanding

Job description

Home » Technical Support Specialist – Canada

Intro

Fluent in EN and FR? Read further!

We are looking for a Technical Support Specialist to join our team in Montréal (Quebec, H4N 2M3). This is a full-time position (40 hours per week), with an immediate start date.

Your Job

1. You will diagnose and resolve our corporate clients’ technical issues over the telephone, email, and online chat in areas such as system configurations, product functionality, and bugs/enhancements.
2. You build personal customer relationships and focus on offering an excellent customer experience.
3. You escalate issues to our development team and coordinate resolution efforts.
4. You convey customer feedback to product development staff.
5. You keep customers informed on issue resolution progress.
6. You collaborate with other teams to provide comprehensive support.
7. You work in a 24/7 shift system with reliable planning, attractive bonuses, and compensation days depending on your shift.

Your Profile

• Excellent logical, analytical, and problem-solving skills.
• Good customer etiquette and ability to manage high-profile customers under pressure.
• Experience troubleshooting Windows Server issues using tools like Event Log Viewer, netstat, etc.
• Understanding of basic networking protocols.
• Fluent in English and French; additional languages are a plus.
• Quick learner and self-starter.
• Knowledge/experience with Hyper-V and/or VMware virtualization platforms.
• Previous experience in network/system administration.
• Deep understanding of Windows Server OS (file system, registry, memory, security, processes).
• Knowledge/experience with Microsoft VSS.

Benefits include:

• Freedom for innovation and independent action in a fast-growing international company.
• Opportunities for personal and professional development.
• Short decision paths and flat hierarchies in an open work environment.
• Home-office option and flexible working hours.
• Additional sick leave and public holidays.
• Collective insurance plan.
• Way to Work Goodie.
• Be-Active Bonus – health allowance for fitness and sports memberships.
• Temporary Employee Exchange Program to work at global offices (e.g., Malta, Madrid, Berlin, Washington D.C.).
• Team events and global update meetings.

Your Application

1. Name (Required)
2. Email Address (Required)
3. Confirm Email (Required)
4. Telephone Number (Required)
5. Upload Application Files (max 3 files, 128 MB each)
6. LinkedIn Profile Link
7. Salary Expectations (Required)
8. Available from (Required: MM/DD/YYYY)
9. How did you find us? (Required)
10. Message to us
11. Talent Pool

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Yes, I have read the Privacy Policy. I understand that my data will only be transmitted if I check this box.

Julia Klein (Team Lead Recruiting) and our Recruiting Team look forward to meeting you!

Apply proactively and showcase your abilities!

Hornetsecurity is a leading global provider of cloud-based security, compliance, backup, and awareness solutions, helping organizations worldwide. Its flagship product, 365 Total Protection, offers comprehensive cloud security for Microsoft 365. Driven by innovation and cybersecurity excellence, Hornetsecurity is committed to building a safer digital future with its award-winning portfolio. Operating in over 120 countries through a network of 12,000+ channel partners and MSPs, its services are used by more than 125,000 customers.