Technical Support Specialist

Systematix; Vancouver; On-site; CAD 34,000 - 48,000; Full time

Job summary

Systematix is seeking a hands-on IT Solutions Support Engineer for a 3-month contract, onsite at the client’s office in east Vancouver. You will support and scale enterprise IT, focusing on endpoint management, identity and access management, automation, and operational support.

The role emphasizes working directly with internal clients on IT issues, embedding automation, and building self-service capabilities while maintaining security and performance.

Qualifications

• 3–5+ years in Technical Support, Systems Engineering, or Desktop Engineering.
• Experience with MAC moves and office location moves.
• Direct client interaction on IT support issues, strong communication.

Responsibilities

• Support and maintain scalable IT solutions to improve operational efficiency and end-user experience.
• Work with internal stakeholders to maintain a secure, high-performing environment and enable growth through automation.

Tools

Jamf

Intune

EntraID

Okta

Azure AD

Google Workspace

Salesforce

Slack

Zoom

Job description

We are Systematix and we are currently looking for a contract IT Solutions Support Engineer for our client. This role is 100% onsite at our clients office in east Vancouver.

ABOUT THE PROJECT:

Our client is seeking a hands-on IT Solutions Support Engineer to support and scale a modern enterprise technology environment. This role is focused on endpoint management, identity and access management, automation, and operational support. The successful candidate will help evolve the IT support function beyond traditional help desk activities by embedding automation, self-service capabilities, and strong technical practices across the organization.

ABOUT THE RESPONSIBILITIES:

In this role, you will support and maintain scalable IT solutions that improve operational efficiency and end-user experience. You will work closely with internal stakeholders to maintain a secure, high-performing environment while supporting business growth through modern support delivery and automation initiatives.

REQUIREMENTS:

Must-have:

• 3-5+ years of experience in Technical Support, Systems Engineering, or Desktop Engineering
• Experience supporting Moves, Adds, and Changes (MAC) activities and office location moves
• Strong ability and desire to work directly with internal clients on IT support issues
• Proficiency with endpoint management tools such as Jamf, Intune, EntraID
• Experience configuring and managing Identity Providers such as Okta or Azure AD, including SSO integrations
• Demonstrated ability to troubleshoot SaaS, networking, and infrastructure issues methodically
• Strong verbal and written communication skills
• Experience supporting and administering environments including Google Workspace, Okta, Salesforce, Slack, Zoom, Intune, and JAMF

Nice-to-have:

• Experience building automation workflows and zero-touch deployment solutions
• Exposure to SOC-2 compliance environments and automated security controls
• Experience creating technical documentation and runbooks
• Familiarity with proactive vulnerability management and security best practices

ABOUT THE ROLE:

Duration: Full-Time Contract, 3 months plus possible extension or conversion to FTE

Work hours: Monday to Friday, with potential for after-hours support work

PAY DISCLOSURE:

The average hourly pay range for this field is as follows:

• Junior to Intermediate: 3–5+ years of experience — $25–$35/hr inc.

Compensation is commensurate with these standards; exceptions may apply based on experience, skills, and market conditions.

AI DISCLOSURE:

We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.

ABOUT SYSTEMATIX:

Systematix is one of Canada’s largest privately‑owned National Consulting and Resourcing firms. With offices across North America, we provide the highest‑caliber consulting solutions to a diverse client base that includes all levels of government and private industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer.

Systematix. Solutions Focused. People Driven.