System Analyst

Microserve; Victoria; On-site; CAD 80,000 - 110,000; Full time

Job summary

Microserve is seeking an IT Systems Analyst to support administration, monitoring, performance, and optimization of enterprise application platforms and data reporting environments within a complex IT environment.

The role involves collaboration with IT Services, business stakeholders, and third-party providers to support production apps, troubleshoot issues, and drive upgrades and improvements. It also covers disaster recovery planning and automation initiatives.

Qualifications

• Degree or diploma in Computer Science or related field; equivalent combination of education and experience considered.
• Minimum two years as an Application Administrator and/or Systems Analyst.
• Experience with endpoint management tools and virtualization.
• Strong knowledge of Active Directory including GPOs, domains and OUs.
• Experience with Microsoft Entra ID and identity management.
• Experience configuring and supporting third-party applications and endpoint security tech.
• PowerShell scripting and automation experience.
• Familiarity with reporting architecture strategies and development.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent time management and ability to juggle multiple priorities.
• Strong communication and interpersonal skills with customer-service orientation.
• Ability to explain complex tech to non-technical stakeholders.
• Ability to work independently and in a collaborative IT team.
• Comfortable in a fast-paced environment with changing priorities.

Responsibilities

• Support day-to-day operational monitoring, administration, tuning, and optimization of application platforms.
• Provide Tier 3 technical support and data reporting consulting for a portfolio of applications.
• Troubleshoot issues and implement actions, workarounds, and change requests.
• Maintain application platform documentation, knowledgebases, and standards.
• Contribute to disaster recovery planning and enterprise architectural standards.
• Review third-party release notes for patches and upgrades and assess impact.
• Collaborate with stakeholders and providers to deliver service improvements in production.
• Identify opportunities for automation across testing, deployment, monitoring, and capacity.
• Research and evaluate new and existing solutions for the environment.
• Monitor roadmaps, security developments, and technology trends; recommend actions.
• Provide technical guidance and education to stakeholders on platforms and reporting.

Skills

Analytical thinking

Time management

Communication

Problem solving

Education

Degree in Computer Science or related field

Tools

Microsoft SCCM

Microsoft Intune

Addigy

Virtualization tech

Active Directory / GPO

Microsoft Entra ID

Defender / endpoint tools

PowerShell

Office 365 / WSUS / Ninite Pro

Reporting architecture

Job description

Our client is looking for an IT Systems Analyst to support the day-to-day administration, monitoring, performance, and optimization of enterprise application platforms and data reporting environments within a complex IT environment.

The successful consultant will work closely with IT Services teams, business stakeholders, and third-party service providers to support production applications, troubleshoot technical issues, contribute to system upgrades and improvements, and help maintain secure, reliable, and well-documented application and reporting services.

This role will also contribute to disaster recovery planning, enterprise architecture standards, application lifecycle management, automation initiatives, and the ongoing improvement of technology services.

Experience and Role Accountabilities

• Support the day-to-day operational monitoring, administration, tuning, and optimization of assigned application platforms to ensure security, reliability, cost-effectiveness, and performance.
• Provide Tier 3 technical support and data reporting consulting for a portfolio of applications, working with internal IT teams and third-party providers to diagnose incidents and identify root causes.
• Troubleshoot technical issues and recommend, document, and implement appropriate actions, workarounds, known errors, and change requests.
• Maintain application platform documentation, knowledgebases, procedures, and technical standards.
• Contribute to disaster recovery planning and the development and maintenance of enterprise architectural standards.
• Review third-party application release notes and assess technical feasibility, risk, and business impact associated with patches, upgrades, and new releases.
• Work collaboratively with stakeholders, IT teams, third-party providers, and matrix teams to plan, design, document, and deliver service improvements within the production environment.
• Identify opportunities for automation across application testing, deployment, availability monitoring, and capacity management.
• Research and evaluate new and existing application, reporting, architecture, and technology solutions to ensure they are appropriate for the environment.
• Monitor application roadmaps, security developments, emerging technologies, and industry trends and make recommendations aligned with organizational objectives.
• Provide technical guidance and education to stakeholders regarding application platforms and reporting capabilities.

Education and Skills

• Degree or diploma in Computer Science or a related field; an equivalent combination of education and experience will be considered.
• Minimum two (2) years of experience working as an Application Administrator and/or Systems Analyst.
• Experience with endpoint management tools such as Microsoft SCCM, Microsoft Intune, Addigy, and virtualization technologies.
• Strong knowledge of Microsoft Active Directory, including Group Policy Objects, domains, and organizational units.
• Experience with Microsoft Entra ID and identity and access management solutions.
• Experience configuring, testing, deploying, and supporting third-party applications and enterprise endpoint/security technologies such as Microsoft Defender, WSUS, Office 365, Ninite Pro, and endpoint protection tools.
• Experience with PowerShell scripting and automation.
• Familiarity with reporting architecture strategies and development.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent time management skills, with the ability to prioritize and manage multiple competing requirements.
• Strong communication and interpersonal skills, with a customer-service-oriented approach.
• Ability to communicate complex technical concepts clearly and effectively to non-technical stakeholders.
• Ability to work independently while also contributing effectively within a collaborative IT team.
• Comfortable working in a fast-paced environment with changing priorities.

Preferred Qualifications

• Experience supporting and troubleshooting endpoint device hardware.
• Knowledge of ITIL/ITSM processes and practices.
• Familiarity with Agile frameworks and project management methodologies.
• Experience or knowledge of technology environments within higher education or similarly complex organizations.
• Contract Length: 6 months, with possibility of extension based on business need.
• Location: Victoria, BC.
• Work Arrangement: Onsite.
• Hours: Full-time.

Note: This is an opportunity with a Microserve client.