Technical Support Specialist

Insight Global; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Help Desk Agent in Toronto, providing first-level support in a dynamic banking environment. You will resolve client issues, contribute to digital transformation, and work in a hybrid setup. Ideal for those with technical support experience and a client-centric mindset.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Long-term Disability

Life Insurance

AD&D Insurance

Retirement Savings Account

Sick Leave

Qualifications

• 1+ year experience in a Windows OS environment.
• Strong knowledge of first and second level support.

Responsibilities

• Provide first level support with technology products.
• Resolve escalated client needs and improve operational efficiencies.

Skills

Client-Centric Mindset

Multi-tasking

Problem Solving

Education

Post-secondary Education

Tools

Windows OS

Microsoft Applications

Citrix VPN

Windows Hello

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$19.00/hr - CA$23.00/hr

12-month contract, hybrid in Toronto, ON.

Job Description:

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. You'll be a key part of an innovative, "first to market" technology culture, contributing to the banks digital transformation.

Requirements:

• Some prior technical/help desk experience (1+ year experience) in Windows OS environment
• You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment
• Experience with Microsoft application software (Word, Excel, Outlook, etc.)
• Strong client-centric mindset. You put our clients first, you engage with purpose to find the right solutions, and you go the extra mile because it's the right thing to do
• Familiar with Citrix VPN
• Familiar with Windows Hello for business
• Post-secondary education

Compensation:

$19/hr to $23/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Banking and Staffing and Recruiting

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