Mandarin/ English Technical Support Engineer

Apex Systems; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

Apex Systems is seeking a Bilingual Technical Support Engineer fluent in Mandarin and English for a remote role in Toronto. The position involves resolving complex customer issues, managing support experiences, and collaborating with engineering teams. Ideal candidates will have a strong background in Azure and technical support, along with a Bachelor's degree in a related field. This role offers a unique opportunity to work with a leading North American tech corporation and enhance your career.

Qualifications

• 5+ years in technical support, consulting, or IT.
• 3+ years experience with Azure IaaS, PaaS, Kubernetes, or Azure Data & AI.

Responsibilities

• Resolve complex customer cases involving Software Engineering.
• Provide training, knowledge sharing, and technical coaching.
• Support cloud products focusing on security and compliance.

Skills

Bilingual in Mandarin and English

Technical Support

Troubleshooting

Collaboration

Education

Bachelor's Degree in Computer Science

Tools

Azure IaaS

Azure PaaS

Kubernetes

Job description

Mandarin/English Technical Support Engineer

We see you're coming in from Europe. Are you interested in a position with Apex Systems? Send us your information and resume or call us at our Cork office [phone].

Job#: 2071131

Job Description:

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer that is Bilingual in Mandarin and English, with experience in cloud computing, Azure, networking, and supporting Windows Servers and Linux. The role involves working with a large organization operating under a shared service model, a Big Five Tech Giant.

Client: Big Five Tech Giant, a multinational technology corporation

Location: Toronto, Remote

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version to Cole Edwards at [e-mail], referencing 'Bilingual Support Engineer.'

Responsibilities:

• Resolve complex, strategic, high-profile, or long-running customer cases, potentially involving Software Engineering
• Manage customer support experience with Microsoft
• Own, troubleshoot, and resolve customer technical issues using collaboration and troubleshooting best practices
• Identify cases requiring escalation
• Create and maintain incident management requests
• Contribute to case deflection, automation, and digital self-help initiatives
• Provide training, knowledge sharing, technical coaching, and mentoring
• Collaborate with Product Engineering teams, Services, Support, and Regions
• Participate in building communities with peer delivery roles
• Support cloud products focusing on security, compliance, identity, and management for large enterprises
• Handle 10-20 customer cases simultaneously in Mandarin, resolving within deadlines and quality standards

Key Qualifications:

• 5+ years in technical support, consulting, or IT

• Bachelor's Degree in Computer Science, IT, or related field, plus 3+ years of relevant experience

• At least 3 years experience with Azure IaaS, PaaS, Kubernetes, or Azure Data & AI

• Fluent in Mandarin and English (speaking, reading, writing)

• Knowledge of Microsoft Azure architecture and components (Fabric, Compute, Storage)

Interview Process: Conducted by the hiring manager.

This is a great opportunity to join a major North American tech corporation, gain onsite knowledge of Data Centers, and benefit your career growth.