Technical Support Specialist

Trooh; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Full benefits including RRSP matching

Paid time off

December holiday closure

Job summary

Trooh is seeking a technically savvy Technical Support Specialist in Canada to own monitoring, interrogating, and remotely remediating issues across digital screens. You will use TeamViewer, Remote Desktop, and SSH to ensure content deployment and operational solutions.

The role involves 9:00am–8:00pm shifts, remote connectivity duties, and strong cooperation with field technicians. A BA/BS and 2–3 years in tech support are expected, with Azure/AWS experience beneficial.

Qualifications

• Bachelor's degree in IT or related field.
• 2-3 years of troubleshooting/technical support experience.
• Experience with IT network infrastructure and security controls.
• Experience with Remote Desktop Services and Windows servers.
• Linux OS and scripting experience.
• 3+ years’ experience in Azure or AWS.
• Strong multitasking and remote assistance abilities.

Responsibilities

• Monitor, interrogate, and remotely remediate issues related to Trooh’s digital screens.
• Use TeamViewer/Remote Desktop/SSH to remediate issues and ensure deployment of digital content.
• Record, track, and document all problem-solving steps to final resolution and analyze for trends.
• Apply diagnostic utilities to aid in troubleshooting and resolve issues.
• Perform hands-on fixes at desktop level: install/upgrade software, install hardware, backup files, configure systems.
• Identify and learn software/hardware used by the organization and stay current with updates.
• Test and evaluate new technologies and tools.
• Other duties as assigned.

Skills

Troubleshooting

Remote support

Multitasking

Interpersonal skills

Scripting

SQL basics

Azure/AWS knowledge

Education

Bachelor's degree

IT Certifications (A+, Server+, MCTS, CCNA)

Tools

Remote Desktop Services

Windows Server

Linux OS

Networking tools

Job description

This is an exciting opportunity for a technically savvy, solutions-oriented, and proactive Technical Support Specialist who will take ownership of monitoring, interrogating, and remotely remediating any issues related to digital screens across the United States. You will use our CMS and remote access applications (TeamViewer/Remote Desktop/SSH) to remediate all issues and proactively monitor and ensure successful deployment of digital content on our screens. You will handle any and all diagnostic and troubleshooting to ensure solutions remain available and operational.

The hours of work may vary from 9:00am to 8:00 pm. (Afternoon/Evening shift).

Accountabilities and Responsibilities

• Maintain an online connectivity of Trooh’s digital assets.
• Act as the main IT support for field technicians. You will need to remotely connect and resolve connectivity issues.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Apply diagnostic utilities to aid in troubleshooting.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Test and evaluate new technologies.
• Other duties may be assigned.

What you offer

• Bachelor's degree (B. A.) from a university or college degree; IT technical certifications such as A+, Server +, MCTS, CCNA are an asset
• 2-3 years of troubleshooting/technical support experience
• Expertise in IT network infrastructure operations and controls, ensuring the integrity of networks, servers, firewalls, and physical security of IT assets.
• Experience with management and monitoring tools, Remote Desktop Services, Windows servers are required.
• Linux OS and scripting experience is required
• Beginner to mid level of SQL proficiency required.
• 3+ years’ experience in Azure or AWS cloud environment.
• Advanced troubleshooting skills in routing, switching, security and wireless networking
• Strong interpersonal skills, prior experience assisting technicians remotely is an asset
• Ability to manage multiple calls and tasks at one time.

What a career at Trooh can offer you

• Competitive compensation packages
• Full benefits including RRSP matching
• Generous paid time off as well as a December holiday closure
• Milestone Recognition Program
• Training Opportunities: Online and leadership development training
• Vibrant teamwork environment

Pay Transparency

• The expected salary range is $60,000 - 70,000, commensurate with experience.

Trooh is a leading American media company, reaching millions of Gen Z consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting to 18-24’s, we have built scale and impact through our campus environments in over 1000+ colleges and universities nationwide. Trooh’s extensive addressable media, spread across thousands of high dwell-time locations, ensures high-impact solutions to engage Gen Z consumers at the right time. As a Great Place to Work certified organization,

Trooh is equally committed to fostering a culture built on trust, inclusion, and employee engagement.

We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.

Trooh Media is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.